When will Xbox reslove the issue with FIFA 21 Dual Entitlement?

Discus and support When will Xbox reslove the issue with FIFA 21 Dual Entitlement? in XBoX on Consoles to solve the problem; I purchased a code for FIFA 21 from a retailer and I am unable to download the next-gen version for my Series X console. I have spoken to Customer... Discussion in 'XBoX on Consoles' started by Raf786-[xboxvenue], Dec 18, 2020.

  1. When will Xbox reslove the issue with FIFA 21 Dual Entitlement?


    I purchased a code for FIFA 21 from a retailer and I am unable to download the next-gen version for my Series X console.

    I have spoken to Customer Services who have not been able to help.

    EA are ignoring the issue.

    The retailer cannot help as the code they sold works and allows me to download the Xbox One version.

    The issue is the Xbox Store not recognising that I own the game and not giving me the option to download the Series X version.

    There is no standalone edition on the store which I think maybe causing the issue, only different editions.

    It's now been 15 days since the upgrade was released and still there is no solution.

    I am not alone with this issue, many users are affected.

    :)
     
    Raf786-[xboxvenue], Dec 18, 2020
    #1
  2. ngocphi Win User

    Why can't I game share ?

    No as they are both dual entitlement titles only

    To play on both consoles you need the xbox one version or the ultimate edition of FIFA 2023 since the dual entitlement for 2022 ended with FIFA 2023 release

    If you bought the ultimate edition you must goto the dual entitlement site on EA sports website and fill out the form
  3. Smwutches Win User

    Madden NFL 21 dual entitlement

  4. Miguel Molina O Win User

    Online play xbox

    Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

    In FIFA 23, cross-play will be available for players on the same platform generation. PlayStation 5, Xbox Series X|S, Stadia, and PC versions of FIFA 23 will be cross-play compatible with one another, and PlayStation 4 and Xbox One versions of FIFA 23 will be cross-play compatible with one another.

    Indeed you will need to buy the Xbox one version to be able to play with your friends.

    Another option can be to buy FIFA 23 Ultimate Edition which comes with Dual Entitlement.

    Here is more information about Dual Entitlement

    DUAL ENTITLEMENT

    https://www.ea.com/games/fifa/news/fifa-23-dual....

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    I hope that answers your question!

    Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.
  5. ngocphi Win User

    Refund Denied

    You have to reply to the denial email

    If I understand you you played a few hours on the full game on friday

    If so then you don't qualify as the limit is 2hours or 14 days whixhever coma first

    .FIFA is a dual entitlement title fyi

    Please read the dual entitlement requirements
  6. ngocphi Win User

    How to get a game I bought in disc on my Xbox series s

    @op no you misunderstood

    This applies to all digital consoles

    Yes you get a free upgrade but disc games remain disk games you must have the disk to validate ownership meaning it doesn't apply since you can't validate ownership and Ea dual entitlement only applies to 2021 titles and expire when the next year titles comes out so 2021 would expire when Madden 22 comes out etc

    In your case if the same rules apply your 2020 it would've expired when 21 came out

    And the free upgrade does NOT apply to all games even sony discontinued it for first party titles

    It's upto the individual parties

    There is no dual.entitlement for Madden 2020

    It only started with FIFA 21

    And applied to Madden 2021 except it expired in august

    But applies to 2022 now

    As mentioned op.the free.upgrade is upto.the publishers but in your case it would've had to have.been the disk upgrade which since you have a series S It doesn't apply

    You can buy madden 2022 and get that free dual entitlement

    With the exception of dual entitlement which is exclusive to ea 2021 and newer games next gen upgrades stay with the same media
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When will Xbox reslove the issue with FIFA 21 Dual Entitlement?

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