When will my points be added?

Discus and support When will my points be added? in XBoX Rewards & Social to solve the problem; [img] I don't see any option to have them manually deposited 77562109-261f-47a0-8ba2-343cee5ea259 Discussion in 'XBoX Rewards & Social' started by Scott Britton, Jun 13, 2018.

  1. When will my points be added?


    When will my points be added? [​IMG]

    I don't see any option to have them manually deposited

    :)
     
    Scott Britton, Jun 13, 2018
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    When will my points be deposited?

    Hello TennVols73,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience.
     
    XBLRewards8, Jun 13, 2018
    #2
  3. When will my points be deposited?

    When will my points be added? [​IMG]

    I don't see any option to have them manually deposited
     
    Scott Britton, Jun 13, 2018
    #3
  4. Smwutches
    Smwutches Guest

    When will my points be added?

    You would need to post in the support section of this forum so support can look into it for you. You should have had several deposits over the past few months so there may be an issue with your account.
     
    Smwutches, Jun 13, 2018
    #4
  5. Smwutches Win User

    When will my points be added?

    You would need to post in the support section of this forum so support can look into it for you. You should have had several deposits over the past few months so there may be an issue with your account.
  6. Rocksolid1989 Win User

    Do microsoft points codes still work?

    my personal experience is when i entered the points code on my xbox, the points were added then converted to local currency when a purchase was attempted...
  7. XBLRewards8 Win User

    Points not added to my account

    Hello,

    We do deposits on a mid month and end of month basis requesting a deposit merely schedules your Credits for one of these deposits. From the FAQ on Vault Credits:





    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
  8. Smwutches Win User

    Points not added to my account

    Credits are scheduled for deposit by the following 15th or 30th of the month after you have at least 5,000 credits pending (it's not possible to request a deposit when you have over that amount). So if you get to 5,000 between the 1st and 15th, they are
    deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.
  9. XBLRewards8 Win User

    Points are not added to my account

    Hello Filipino RYB,

    You can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at
    https://rewards.xbox.com/mymissions/
    .

    -or-

    2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
    back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

    We have not awarded Credits for Xbox Live Gold since 2014.
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When will my points be added?

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