When will Microsoft fix Dolby ATMOS audio latency on the Xbox?

If the game does not support Dolby Atmos, then the audio is normal stereo. Microsoft are working on updating Dolby Atmos, where if the game does not support Dolby, the audio will be converted to simulate Dolby Atmos.

Hello jesseinsf94122,

We really appreciate for the time and effort that you have extended to us.

What we have found out an article for some Dolby errors;

Audio delay on Xbox Series X



Question: Some games or movies on the Xbox Series X have audio/video sync issues, how can we fix this?



Answer: Dolby is currently investigating any A/V sync related issues while playing some games or watching some movies on the Xbox Series X with Dolby Atmos enabled. A/V latency problems normally occur because of specific hardware compatibility issues, faulty hardware, or incorrect configuration on one or more devices. For the Xbox Series X, users should double-check the below checklist to make sure your setup fully supports Dolby Atmos.



1. Are you connected to your TV or AVR using eARC?

2. Are you using HDMI 2.1 supported cables?

3. Does your AVR/soundbar support HDMI 2.1?

4. Is your TV configured correctly to use eARC?

5. Is Atmos enabled correctly on your Xbox Series X?



Additionally, one setting in the Xbox Series X that is known to cause some A/V sync errors is the feature to play content in 4k 120hz. This setting has been shown to cause audio delays with some hardware when playing Dolby Atmos content. Microsoft is currently looking into this issue. For a temporary solution, users should change the setting to 60hz.



Please see any of the above items apply to your system and fix as necessary. If you believe all is in correct order, please contact Dolby support to follow up with more troubleshooting.

• Dolby Access Support - Dolby
  
• Dolby Support - Dolby
  

We hope it worked out well for you. If not, please reply back to this forum to let us know. We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi jesseinsf94122,

Thank you for your response and clarifying the issue. Allow us to consult this to our Internal Support for an accurate recourse. We will get back to you soon.

Have a good one!

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi jesseinsf94122,



We have not heard anything from you since our last reply. Please do not hesitate to create a new thread if you have new concerns. We hope that we have answered the issue you reported to us. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you have dedicated to post here in Xbox Forums.



Have a great day!



Best regards,



Xbox Forum Moderator

Microsoft Community

Hi jesseinsf94122,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand that you are having an issue with your audio on Xbox Series X. We can't imagine the situation of having that expensive audio device and not giving you the right expectation.

As per description, we know that all other devices are good.

Let us see on the factors that may affect latency and how to improve it.

• Stop/Pause any applications that maybe using bandwidth.
  
• Turn off any automatic updates that you don't need.
  
• Disconnect any smart devices that you aren't using.
  
• Some routers allow you to prioritize gaming traffic. This can be useful if you want to connect other devices simultaneously.
  

We would also appreciate if you can visit this helpful link for more information: Windows Sonic, Dolby Atmos, and DTS Headphone:X headset settings on Xbox | Xbox Support

We hope it worked out well for you. If you have other clarifications, you can get back to us by replying to this post.

We are looking forward to your response.

Have a great day ahead.

Sincerely,



Xbox Forum Moderator

Microsoft Community