when will i get my credits

request my 2500 points on the first 1 then on the 14 bought the 10,000 credits with my vip points will that reset my first request

:)

 

I never get my credits when I make purchases

Hello there!

My name is Gustavo, I live in Brazil and everytime that I make a purchase to get rewarded by a mission, I NEVER GET MY CREDITS!

On april 6th I preordered Bulletstorm: Full Clip Edition, Yooka-Laylee + Toybox Pre Order and Little Nightmares - Digital Edition to complete this mission: Xbox Live Rewards but until
now, I didn´t get my credits.

It´s not the first time this happened. I purchased Overwatch and some other games last year for a mission and never get the credits. That´s why I choosed not to do Rewards Missions anymore. But this month I saw this preorder mission and I wanted this 3 games,
so I gave it another chance, without success.

Can you guys tell if I´m doing something wrong or if there is a problem with my account? I really want to participate on the Rewards more actively, but if this problem persists it will become impossible.

Thanks and sorry for my poor english.

 

I never get my credits when I make purchases

Hello gusalomao,

You registered into the Rewards program as a US Microsoft Account member. Therefore, we created a US Rewards Account for you. This means we are only tracking purchases made in USD for your account. Only purchases made in your regional currency are eligible
for Rewards. Since your purchases have been made with a non-USD currency, they have not been eligible for Rewards. Additionally, spending in a different region has caused your Microsoft Account to be set in a different region than your Rewards account. This
means that your deposit will fail since we cannot deposit USD from your US Rewards Account into your Brazilian Microsoft Account, which will only accept BRL.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (
https://rewards.xbox.com/optout/ ) , wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (Xbox Live Rewards). If your join date shows a specific date and not a date of "???", then your account has successfully been re-registered. If you open a new post
after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

 

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.