When will I get my account back?

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this StartosMayhemBloodyDarkness

So, your account has been compromised/hacked? Or you received a suspension from Xbox Live?

If it's the first, you can try recover it following steps here:

https://support.microsoft.com/en-us/account-bil...

If it's the second, you can appeal to this decision using this site: https://enforcement.xbox.com/ there you can view your enforcement history or start a case review if applicable.

If you want to know how to submit a case review, you can use this link:

https://support.xbox.com/help/family-online-saf...

Hi JamesJason1, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

There was a notice on the website a few days ago explaining that the refunds are taking longer.

Microsoft Xbox Refunds may take several business days, it depends on which payment method you used.

You can check the refund status on this page:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

I also recommend you contact a Microsoft Support Agent.

Please enter this link:

https://support.microsoft.com/help/28808/microsoft-store-contact-support

I hope this helps.

It can take at least 3 to 5 business days after the refund is approved to receive a refund, and in some cases longer depending on the bank.

Hello max poulton,

Thank you for posting in Microsoft Community.



We understand that you have been unable to recover your account that was updated by someone else. I would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can to help you with the process.



We recommend you try our tool for account recovery, please follow this link to get started. Please make sure you select the correct option from this list and follow the instructions exactly.

Link: How to recover a hacked or compromised Microsoft account - Microsoft Support

Account recovery is in your hands, we hope you will be able to access it back.



Sincerely,



Microsoft Community Moderator

Hi Tyson. My name is Kyle and I'm an independent advisor.

Since the account's email has been changed, I'm afraid it will no longer be possible to recover the account. I apologise for any inconvenience caused by this.

> Considering this also happens to others I would assume you would have done something by now but instead you are being utterly useless.

It is your responsibility to keep your account information safe, secure and up to date to prevent hackers from breaching into your account. Microsoft takes security very seriously and does everything they can to keep your data safe, but they have no control over how you choose to protect your account. If someone managed to get enough information to get into your account, that is no fault of Microsoft as they did not provide that information to others.

For future reference, here are some tips to keep your account safe and secure: https://support.microsoft.com/account-billing/628538c2-7006-33bb-5ef4-c917657362b9