When using remote play with my mobile data plan and not a wifi network, the image is sent...

Discus and support When using remote play with my mobile data plan and not a wifi network, the image is sent... in XboX Insiders to solve the problem; It turns out that when trying to run the remote game from the Xbox website either on mobile or PC, it shows a black screen once the transmission... Discussion in 'XboX Insiders' started by /u/xL3aMS1x, Jun 3, 2025.

  1. /u/xL3aMS1x
    /u/xL3aMS1x Guest

    When using remote play with my mobile data plan and not a wifi network, the image is sent...


    It turns out that when trying to run the remote game from the Xbox website either on mobile or PC, it shows a black screen once the transmission starts. This happens when I use mobile data but not when I am connected to a Wi-Fi network.

    I try reconfiguring the console and the cloud options, but it still keeps happening. This has been going on for about two months, making it impossible to play.

    The console is in the Skip Ahead ring.

    I thought it would be resolved over time but months have passed and now it's a problem that makes it impossible to try/play with this option.

    Is anyone else experiencing something similar?

    submitted by /u/xL3aMS1x
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    /u/xL3aMS1x, Jun 3, 2025
    #1
  2. JosefLBohorquez Win User

    Remote Play Issues

    I see, in order to isolate a bit more the issue. Can you try connecting the console to a completely different wifi network?
    For example sharing mobile data via wifi hotspot and connect the console in that way.

    Then connect another phone to your home network (or use the phone mobile data) and see how it goes with remote playing
  3. PandaMaster Win User

    Xbox Remote Play Black Screen after Xbox Logo - Works Only On Home WiFi & Mobile Data

    Yes. If I’m on my mobile network at work and try to remote play I get black screen.

    When I’m home on my wifi it works fine.

    But when I’m away or even at home and try to remote play on my mobile network I get the black screen. Was working fine before. Don’t know what happened
  4. kyle_m4496 Win User

    Hi there

    Hi Terry. My name is Kyle and I'm an independent advisor.

    An internet connection is required to enable and use Remote Play, but the remote stream will only go through your local network. Other data such as authentication has to be sent through Microsoft servers when using Remote Play.
  5. JosefLBohorquez Win User

    Xbox remote play works at home but doesn’t while I’m out

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this FreeKlipz

    Depending on the network remote play can work or not.

    I mean, if your current wifi network has some internal restrictions this can be the reason. Some public or private networks are managed by their respective IT department.

    If you try using directly your phone mobile data remote play works as expected or not at all?
  6. JosefLBohorquez Win User

    Xbox Series X remote play Try Again in a while We can't connect to your Xbox right now

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Nimish

    Can someone else double check for you if the Xbox remote play feature is working properly using a device in your house?
    Also, are you trying to start the remote play session using mobile data or a public wifi network?
    Or with both types of connections the error persists?
Thema:

When using remote play with my mobile data plan and not a wifi network, the image is sent...

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