When using a child account to try & play games, they don't load.

Discus and support When using a child account to try & play games, they don't load. in XBoX Accessibility to solve the problem; I have created an account as part of Xbox family, & have given the account the necessary permissions to access games. But when I try to start the games... Discussion in 'XBoX Accessibility' started by Jordan_028, Feb 16, 2025.

  1. Jordan_028
    Jordan_028 Guest

    When using a child account to try & play games, they don't load.


    I have created an account as part of Xbox family, & have given the account the necessary permissions to access games. But when I try to start the games themselves, they just get stuck on the first picture of the game in the loading screen. I have tried this with both Fortnite & Rainbow 6 Siege to check if the account wasn't getting the correct age permission, despite enabling them, but this didn't solve the problem. (Checking if permission did not save. - they saved). The account it self can't play any games full stop. I thought at first it was due to account sharing with the main account, but this isn't the case. I've gone through all the settings I can think of, yet I can't find a solution. Also this isn't a connection issue, as I can log on to any other account & play games just fine, this issue only persists on this account. No system information or error messages show when this happens...

    :)
     
    Jordan_028, Feb 16, 2025
    #1
  2. ItsLeah101 Win User

    Xbox Settings page is missing

    I figured it out, but for future reference it was this page https://help.minecraft.net/hc/en-us/articles/360042221252-I-m-Getting-an-Error-When-Trying-to-Play-Realms-with-a-Child-Account

    The weird thing is that I don't even have a child account. But the link to xbox settings on this website doesn't work.
  3. dempup Win User

    Xbox Settings page is missing

    I figured it out, but for future reference it was this page https://help.minecraft.net/hc/en-us/articles/360042221252-I-m-Getting-an-Error-When-Trying-to-Play-Realms-with-a-Child-Account

    The weird thing is that I don't even have a child account. But the link to xbox settings on this website doesn't work.
    Glad to hear you worked it out.

    Happy Gaming
  4. Scott S. 2 Win User

    BUG - Cross platform play does not enable for child accounts no matter what settings you set. This needs EPIC/MS attention

    Yes, I'm aware the setting to allow cross-platform parties is in the Fortnite game itself. That option does not appear in the games settings when using the child account with Fortnite.

    What is strange is that I logged into an adult account and don't see the setting to allow cross platform parties either, but cross platform play is enabled. It used to appear on the game settings screen just under the options for streamer mode. Epic may
    have updated the UI with the latest release. With the adult account, I was using a keyboard and mouse and when I went to start the game I was prompted to allow cross platform support since Epic wants to pair Xbox players using keyboard and mouse with PC players
    using the same controls to make the games fair.

    When I tried to start a game with the child account Fornite displayed a message saying cross platform play is not allow on this account. No option to enable it was given. So it looks like Epic may have changed how this works, but they still are not recognizing
    when these options should be accessible to the child account OR the settings on the web aren't actually getting to the Xbox console itself.

    I'll try removing the child account from the Xbox and re-adding it.
  5. Pasquale C. Win User

    Minecraft

  6. CrossTundra360 Win User

    Minecraft Android: Mi hijo no puede entrar a Realms

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When using a child account to try & play games, they don't load.

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