When trying to reinstall gta5 on my Xbox one S, it keeps saying installation stopped.

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem, researching on the internet I was able to find that in the forum, the independent advisor Gerardo, recommends the following steps for a solution.

Please try to solve the problem by doing the following things:

1. With the Xbox on, press the power button on the front of the console for 10 seconds until it turns off completely.

2. Unplug the power cord from the console and wait 30 seconds.

3. Reconnect the power cable to your console and turn it on normally.

4. Check if the problem persists, if so, please reset your console to its factory settings keeping your games and applications as follows:

Go to Settings > System > Console Info > Reset Console > Reset and keep games and apps.

5. Check again if the problem persists.

Information source (credits):
https://answers.microsoft.com/thread/d325aa9f-9d8c-4ab5-bceb-cdec45f0d438

I hope to be of great help to solve your problem.

Best regards,
Marvina.

Hello, I am very sorry that the solution was not sufficient, in this case I can assign someone support to help you in some other way, do you agree?

This is exactly what another Microsoft employee told me to do that's what I was stating, it does not work

Hello grace wheeler,

Greetings!



Thank you for posting in Microsoft Community.

Based on the description, you are having issue installing the game in your Xbox One S console that does not go through successfully even after performing some relatable troubleshooting steps. Let us check and see on what we can do to help resolve your concern in a timely manner.

We would like to ask few questions to help us isolate the issue further.

1. Are you installing physical disc game or digital game?

2. Are you signed in on the right profile where the licensed of the game was tied up with?

3. Can you tell us the remaining free storage in your device?

4. Are you able to install other game without an issue?

For the meantime, you can check the troubleshooting steps provided in the links below:

• Troubleshoot game or app installation problems on your Xbox console | Xbox Support
  
• Troubleshoot slow game or app downloads | Xbox Support
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello grace wheeler,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).



Thank you for your understanding.



Respectfully,