When trying to log into Xbox app, a gray reactangle flashes three times and then dissapears.

Iago2903 · Jun 30, 2022

In the Xbox app, when I try to log in, a gray rectangle flashes three times and then disappears. I have no option of typing in my password or email, so I can't log in. Because of this, my PC Gamepass is totally useless, as I need to log in to be able to play any game. I have already tried enabling Xbox services (in services.msc after doing Win + R), deleting the cache in this route: %userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker (which actually, doesn't exist in my PC), restarting my PC, uninstalling and installing Xbox Game Bar, Xbox app and Xbox Game Services from Windows Powershell... I have already tried everything I found on the Internet and nothing works. Is there anything else I can try?

:)

Iago2903

I have already tried that and it doesn't work. The problem is still there. BTW this is a video of my exact issue: https://www.loom.com/share/27f7a9bd2f1f4c289bfe3ab3f613e128

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today mate

Could you try reinstalling the Xbox app via powershell according to this thread:

https://answers.microsoft.com/en-us/windows/for...

1. Type Windows Powershell in search box.

 2. Right click on Windows Powershell and select Run as administrator.

 3. Copy and paste the following command.

         get-appxpackage *Microsoft.XboxApp* | remove-appxpackage 

4. Press Enter key.

And download it again:

https://www.microsoft.com/en-us/store/p/xbox/9w...

JosefLBohorquez

Thanks could you try running SFC scan tool following tutorial below to see if there is some corrupted files on your system:

https://answers.microsoft.com/en-us/windows/for...

If the issue persists, worth giving a shot to an in-place windows update:

https://answers.microsoft.com/en-us/windows/for...

MichaelGT

Same problem here as FummelOst. Cant connect to xbox live with either xbox one or app on windows 10, Also the Xbox one Smartglass seems to not wanna log in. When i log out from the account on Xbox one the store comes up but if and thats a big IF i can log
in again it dissapears. Nothing wrong with any internet connection.

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Step 1. Open the Settings app.

Step 2. Select the Apps category from the left sidebar in the Windows Settings.

Step 3. After that, click the Default apps tab in the right-side pane.

Step 4. Then scroll down to the bottom and select the Reset button beside the “Reset all default apps” option under the “Related settings” section.

Step 5. In the “All change you’ve made will be reset to Microsoft recommended app defaults” flyout, click the OK button.

When trying to log into Xbox app, a gray reactangle flashes three times and then dissapears.