When trying to change accounts in the Microsoft app store i can sign out but nothing...

Hi JonathanKolterman,

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Thank you for your understanding.

Respectfully,

Lavenia

Hi JonathanKolterman,

Thank you for reaching Microsoft Community. We apologize for the late response on this thread.

Have you tried relaunching the app after you've signed out?

Can you send as a picture of which sign in button you are referring to?

What troubleshooting steps you have done so far?

A simple restart of your device sometimes can fix the problem.

I need above details for us to isolate the issue and provide resolution.

I hope to hear back from you.

Kind regards,

Lavenia

Thanks for the reply.

I have 2 option to add account in settings.



-Other users - add user

-Family - add user



I created the user (account for xbox) in both but nothing changes.



I tried to change the login account on the microsoft store as suggested by the xbox help center, I open the microsoft store, log out and when I click "sign in" a quick flash appears (looks like a window that closes in a nano second) and it doesn't happen nothing.



To reset the Microsoft Store I have to go to app-select microsoft store-advanced options-reset. In this way the Store is logged in again with my windows account

In the store app, you can change the account with which you're signed in; this way you can sign in with your old Microsoft account, purchase the game you want with the same account you use on console and enjoy play anywhere this way. In the Xbox App, you
can also change your gamer account by going to Settings, and hit "sign-out" there then sign back in with the Microsoft account that's tied to your Xbox Live profile.

Hi ,

It's likely that the login status of the Microsoft Account which has the active subscription changed from the Microsoft Store app. I'm pretty sure the Xbox (beta) app uses the account signed into the Store app for verification purposes.

Open the Microsoft Store app and click on the profile icon in the top right corner. Confirm that the correct account is logged into the Store and then verify it is the same account you are logged into the Xbox (beta) app.

i did that. and logged in and out multiple times. nothing changed.

here are some pics, maybe it helps...:

https://i.imgur.com/BUkOWRf.png

https://i.imgur.com/4AgUxig.png

https://i.imgur.com/zMKOXlf.png

https://i.imgur.com/zyr1Xdb.png