When trying to access my XBOX profile, I am redirected to a support page telling me I am in...

Discus and support When trying to access my XBOX profile, I am redirected to a support page telling me I am in... in XBoX Accessibility to solve the problem; When on the XBOX website trying to manage my account, I am redirected to this page:... Discussion in 'XBoX Accessibility' started by Liam Harms, Jun 1, 2023.

  1. Liam Harms
    Liam Harms Guest

    When trying to access my XBOX profile, I am redirected to a support page telling me I am in...

    Liam Harms, Jun 1, 2023
    #1
  2. Ben4724 Win User

    When trying to access my XBOX profile, I am redirected to a support page telling me I am in a protected family account, when I am not in a Microsoft family.

    Hi! My name is Ben a fellow member here in the community and hope you are doing well!

    With regards to this issue you have, it is possible that the first time your account was created the date of birth of it is set incorrectly that is why you are encountering problems accessing your settings. Let us try to check on that by the steps below:

    1. You will need an alternate account that will serve as a parent or admin. If you don't have one you can create at https://signup.live.com page.

    2. Using the parent account sign in via https://account.microsoft.com/family page and add your Xbox email address or account as a Member/Child.

    3. Accept the invitation using your Xbox account email.

    4. Using the parent account, go to the https://account.microsoft.com/family page again to manage the child account.

    5. Under the child account, click elipsis or 3 dots button and choose the Manage option.

    There you may try to change the date of birth of your main account and remove any restrictions. Also using the parent account created, go to https://account.xbox.com/en-gb/Settings/Home as well under "Privacy & online safety" settings > Select your gamertag > and try to disable and enable the settings again.

    Once done, just restart your console and check if there are still restrictions. If the restrictions has disappeared, you may remove your account from the family group now.

    I hope the steps works. But feel free to post back here in the community if there are still problems. We will try with the best of our knowledge to offer further assistance.

    Kind regards,

    Ben
  3. Fufubacktogame Win User

    Can't change my child's privacy Settings?

    I am an Organizer but i still can’t access the settings it redirects me to a help page
  4. Oliver KrebsPedersen Win User

    Xbox Parental Control

    the problem with this is that when i try to edit xbox profile settings it will just redirect me to microsoft Support or when i go to the xbox website i can't press on sign in. i am trying to get this fixed so i can enter the Forza Horizon 4 Auction house,
    clubs and more
  5. FabioOverkill Win User

    Refund for wrong order

    That link is redirecting me to a 404-not found page. I think it is because that page is not available in my language (I am italian, but I can't understand why is redirecting)
  6. Strive Win User

    Unable to Access Xbox Ambassador Activities

    You should post the details of what is happening in the Ambassador section of the forums or go to the Discord channel for help.
    As I am new to this side of Xbox, could you kindly direct me towards the section or give me a link to the Discord channel? I overall get redirected to: https://ambassadors.microsoft.com/xbox/access whenever I try to access any of the activity links where
    it says "In order to access this page you must become an Ambassador. You can see details here." If you check my profile: https://ambassadors.microsoft.com/xbox/profile/overview/, you'll see that I have been an ambassador for over a year.
Thema:

When trying to access my XBOX profile, I am redirected to a support page telling me I am in...

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