When sometime i try to add someone as a friend, I need to do it with the app Xbox because...

Hi Sunrise7224
My name is Rishabh, I hope you are doing great out there. I’m happy to help you with your question.

If you're experiencing issues with adding friends on your Xbox console but can do it successfully through the Xbox app, there might be a few factors at play. Here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Check Privacy Settings:
Make sure that your privacy settings on your Xbox console are not restricting friend requests. Sometimes, restrictive privacy settings can prevent friend requests from being sent or received.

2. Clear Cache:
Clearing the cache on your Xbox console might help resolve various issues. To clear the cache, follow these steps:

Press and hold the power button on the front of the Xbox console until it turns off completely.
Unplug the power cord from the back of the console.
Wait for at least 10 seconds.
Plug the power cord back in and turn on the console.

3. Update the Console:
Ensure that your Xbox console's system software is up to date. Outdated software might cause compatibility issues. Go to Settings > System > Updates & downloads to check for updates.

4. Hard Reset the Console:
Sometimes a hard reset can help with various issues. Press and hold the power button on the front of the console for about 10 seconds until it turns off. Then turn it back on and try adding friends again.

5. Check Xbox Live Status:
Occasionally, Xbox Live services might experience disruptions that could affect friend requests. Check the Xbox Live status page to see if there are any ongoing issues.

I hope this helps! Let me know if you have any other questions.

Thanks and regards
Rishabh Sohal

Oh OK but when I went to add someone is on my friends list that is showing on my friends list on the Xbox app and it said that the person I tryed to add is already on my friends list. So why didn't show on the friends on my xbox 360?

Hey there, GeneralTans15

Have you tried adding them though the Xbox App on Windows 10, or Smart Glass for Xbox One, on other devices yet?

You may also want to see if you can add your friends through the Xbox live website. You can do so, though this link here:

live.xbox.com/.../Profile and click onto friends. Sometimes, with the Xbox One, it can lag when adding people as friends. When I add someone, it takes about an hour for the notification to pop up on their screens, telling them that I have added them as
a friend.

So I have more of an idea what could be causing this issue, as well, could you please provide any error messages you, or your friends, receive when trying to add each other though the Xbox One?

If you don't get an error message/code, please try though the website, as that should display an error message or code for you, if there is a problem with adding someone.

Hope this helps,

Regards,

Hi Maria!

What just happened when you try to add someone as a friend?

Have you confirmed from that particular person if they didn't block you? Or ask them to first add you as a friend before you?

Also, didn't you have issues adding other people as a friend?

maybe its because you dont have xbox live. Sometimes when i do have xbox live and i try to join my friends world it doesnt show them playing even when they are or sometimes it wont let me join.