When playing in Microsoft Solitaire Event, why is time being added?

adds time to games that I didn't spend playing them

Hi DBree,

Thank you for posting in the Microsoft Community Forum. I hope you're doing well.

We understand that you have a concern about Microsoft Solitaire Event wherein you are asking on why is the time being added.

To better assit you with this, we recommend that you submit a ticket through this link here Submit a request – Microsoft Casual Games (zendesk.com) to get the exact information. As much as we would love to help, however the Microsoft community would not be able to provide enough information about your concern. So it is better to reach out the right support team who would be able to provide exact answer to your query.

We appreciate your understanding.

Sincerely,





Microsoft Community Forum Moderator

I'm playing on a computer Microsoft solitaire collection and the so called "Event" where the different games are all on time. And when I'm shutting the program and then the computer the "Event" game still counts. And next morning when I continue playing
I've got 7-8 or more hours added to my result. In that way I have to finish the game on the same day or not shut down my computer during night.

You can't pause it. Furthermore, the clock keeps running even when you're not playing. I completed 26 of 27 challenges in 1:15 this evening. Then I had to go out to dinner. I exited the Event and the quit Solitaire and slept my Windows 10 PC. I came
back and the Leaderboard still said 1:15. But then I played the final challenge in under 3 minutes, and Solitaire added in the time when I was away along with the time for the final challenge. Final Leaderboard time: 3:53 :-o

I and others have been complaining about this issue for months, and Microsoft hasn't done a !@#$%^&* thing. Having worked in the tech industry myself for years, the attitude they show toward their users was often summarized as "We're
Microsoft and you're not!"

I am experiencing exactly the same problem at the moment. It is happening with Solitaire, Mahjong and Word Games. Funnily enough it doesn't happen with Sudoku which doesn't play ads! The 'Microsoft Casual Games' ad (horrible ad) has never played properly
for months - it plays for a few seconds, freezes for some secs plays again for a few seconds, freezes and then totally drops out into the game - WTF!!?? It makes it extremely difficult playing the Events in Solitaire or even to finish one of the daily challenges
in Mahjong, Solitaire of MUWG. I've restarted the PC to no avail. I had formed the opinion that it is entirely due to the ads not playing nicely. How does one even refer this issue to tech support?