When opening apps on my Xbox Series X, I get an error saying that I need to connect to the...

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

yes i have done all the above..if i have it connected via ethernet it is fne but when i go to use the wifi it wont work,,says console is connected but when i try to access my games says a connection error,,, does it on my series s and my xbox one s .. and a friends series x is doing it

Hi Georges and thanks for reply.

Yes is my main account , I don't have any message of error , simply when i open the game and charge....the game not open and go to Home xbox (x series). when i reset the console i don't erase the games and apps. best regards

I dont get any errors but when i start the app xbox live is opening than it says "First you have to login xbox live" and than it is loading and than says i am not connected with internet but i can use my Desktop Apps and can search in my browsers

No change. When I go into details the system type says "Xbox One".

When I use the Microsoft Store app and try to install to my Series X, the relavent option says XBOX - even though the name I gave my system is "Series X".