When my Xbox Elite Series 2 controller is in hair trigger mode, my right trigger is...

your elite series 2 need repair...

about elite series 2, I think this has more problem....

I have 2 elite series 2, my rubber knobs on the hair trigger locks came off too.

And My 'A' button is very bad..

So the hair trigger lvl on my controller registers nothing no matter what I change it too on the app. the first and 2nd lvls if the trigger stop works fine. the third registers nothing no matter what I set the dead zones to. Is there anything I
can try before i exchange this for another one?

I'm having the exact same issue with my Elite 2 which arrived yesterday. Hair triggers do not work for either side. Have updated the firmware on the controller and when setting the triggers to hair trigger neither of them registers anything, even in the Xbox
accesories testing app. Very frustrating.

My elite controller as well. Left hair trigger. Hopefully it gets unstuck.

Having the hair triggers set to the 3rd level on the new Series 2 Elite controller already makes it as responsive as can be so adjusting the dead zones doesn't apply as they're already maxed out.

Hello HoldMyGrenade,

Thank you for reaching out to Microsoft customer support. I'm sorry to hear that you're experiencing an issue with your Xbox Elite Series 2 controller. Just a reminder, here on community we are not able to double check accounts and devices to check for the possible issue. What we can do here is provide/guide customers with possible troubleshooting steps for the issue.



Based on the information you've provided, it sounds like there may be an issue with the trigger mechanism. I would recommend contacting Xbox support directly to see if they can assist you with troubleshooting the issue or potentially replacing the controller if it is still under warranty.



We are not able to check your controller here on community since we do not have the tool to proceed. No worries, our dedicated Xbox Live support will be able to assist you on this one even further.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Hope I helped!

YanYannn
Microsoft Community Moderator