When is Microsoft going to address the Xbox Series X game crashes and console shutdown issues?

/u/retrovertigo · Nov 22, 2020

As somebody who has been suffering from the severe game crashing and console shutdowns on the XSX, I gave up and sent it in for repair. I am convinced it's a hardware issue, as the Insider builds that claim to address this, did not resolve it, at least not for me, and Microsoft isn't acknowledging it at all, not here and not on their Known Issues page (https://answers.microsoft.com/en-us...s/221c9d7f-dc91-4067-ba81-33ab671179b5?auth=1). It simply doesn't exist, it seems...

This is a very real and major issue, and people like me are left scratching their heads. I worked hard to get this system, was lucky enough to be able to afford it and to be able to preorder it, I even received it on launch date. And since then, I've been plagued with problems playing X|S-optimized games. They simply don't work.

I work in IT, so I know that updates are necessary and expected, like most device launches, to see at least one or two updates within a week or so, to address the unexpected issues. Understandable, an internal QA team cannot find every single issue before it's released to thousands of people. But we never received any updates or statements.

Daily, my kids would ask, "Is there an update yet to fix X game?" Each day, I had to tell them no but to have a little patience, updates were surely coming. However, I gave up after 10 days of trying all sorts of things to address the shutdown issues, and having disappointed gamers. I scheduled a repair and sent it off on Friday. It's supposed to arrive at the repair facility on Tuesday, and from there it's another 6-11 business days once it's repaired and sent back (I paid the ridiculous $10 fee for expedited shipping. Expedited shiping should be standard for all console launch window issues. SMH) Lord knows, I'm hoping I get it back by mid-December.

I gave up, maybe it is a software fix that an system update will address, but enough people didn't have the problem, which lead me to wonder what's different about my system? Why is mine not working while a majority of others are just fine. To me, that says hardware issues.

Microsoft, Xbox Insider engineering team, /u/workwombat, please there are enough people having this issue daily that I feel deserve answers on the system crash/shutdown issue. I love Microsoft, I am a Microsoft enthusiast, I love the services, software, and products. I preordered the original Xbox even when people were skeptical about Microsoft's ability to compete in the console industry. But this Xbox Series X launch, for my family, has been a dark cloud, and honestly feel that my kids are going to never fully experience the true excitement of future console and device launches because their faith has been bruised by this. New consoles are supposed to be fun, not frustrating.

Thank you.

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MateusFontana

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I'm sorry that you are going through this negative experience.

Microsoft, along with 2K, is working to resolve this issue on Xbox, which is apparently only happening in the next-gen version of the Xbox Series S/X game. The crash issue on the Microsoft website is directly linked with the shutdown issue as well.

https://twitter.com/XboxSupport/status/14378287...

https://www.dualshockers.com/nba-2k22-crashing-...

https://support.xbox.com/en-US/xbox-live-status

*Thank you in advance for contacting us, it is always a pleasure to help the community.

MateusFontana

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I'm sorry that you are going through this negative experience.

Microsoft, along with 2K, is working to resolve this issue on Xbox, which is apparently only happening in the next-gen version of the Xbox Series S/X game. The crash issue on the Microsoft website is directly linked with the shutdown issue as well.

*This information can be found at the links below.

https://www.dualshockers.com/nba-2k22-crashing-...

https://twitter.com/XboxSupport/status/14378287...

*Thank you in advance for contacting us, it is always a pleasure to help the community.

FORCE RECON 93

I don't believe this is a hardware issue. If it is, they need to tell us specifically what is happening that makes our Xbox faulty on only one game. Never heard of that before. Why does every other game work fine with no crashing? Only the Xbox Series X/S version of BF2042 is crashing for ppl on the Series X/S after going through all of the troubleshooting steps, different controllers (someone suggested elite series 2 is a possible cause) etc. Is EA going to address this issue or can we get a more specific technical explanation?

EugeneGriffin

Wow man. That's crazy. Join the party. It's been a known issue ever since the console released. Crashes and shutdowns have been happening while playing multiple Series X enhanced titles. I recently had to send my console off for repair. It's only three months old. NBA 2k22 caused my console to crash and shutdown multiple times. Someone told me it was NBA 2K's fault but this has to be a Microsoft hardware or software issue.

Your console is only two weeks old and crashing like that is a bad deal. The only recommendation they may give you is to contact customer support and try to get the issue resolved. You most likely will have to send it off for a warranty repair.

Good luck.

DanielSchnell2

The game is actually freezing and crashing hard, and that since the last patch.....it really annoys me, NO

it's pissing me really off.

I can't play normal on a Xbox Series X without a crash or a freezing Game. Playing with Xbox Series X controller, 4K HDR 60FPS , cross play enabled (without crossplay the Xbox found no Matches )

The Game crashes 10 min into play, either when in a match or in menu.

I have conducted following troubleshooting steps: Reset the game, reinstalled the game, reset the console completly, reset the console, removed everything and nstalled BF2042 again....

https://answers.ea.com/t5/Technical-Issues/Xbox-Series-X-BF2042-Crash-Persists/td-p/11024163/page/10

When is Microsoft going to address the Xbox Series X game crashes and console shutdown issues?

When is Microsoft going to address the Xbox Series X game crashes and console shutdown issues?

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