When I’m connected to the Wi-Fi my mat-type will be open but it says survive info univalve

To confirm, is it working using a mobile hotspot?

It may mean that it’s your network connection and you may need to reach out to them to check if there are any restrictions on their end.

Do you have a different network connection that we can try to use such as a mobile hotspot?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

I have an Xbox Series S, My xbox is connected by Wi-Fi and NAT type is open