When I turn my Xbox on its just a black screen

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

In this case, we just need to reset your console keeping your games and apps through the Xbox Troubleshooter page. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Make sure to follow the steps accordingly to access it:

1. Unplug the network cable if you're using a wired network connection.

2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

3. Wait 30 seconds, and then plug the power cord back in.

4. Press and hold the Pair button (located on the left side of the console) and the Eject button (located on the front of the console), and then press the Xbox button on the console.

5. Continue holding the Pair and Eject buttons for 10-15 seconds.

6. Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

When the console powers up, you will see the Xbox Startup Troubleshooter. Please click on "Reset this Xbox" then "Reset and keep my games and apps".

Thank you so so much. U are a life saver.

Also when my Xbox goes into idle mode I can see the idle screen

and it isnt just black screen when i put in/load a game, its black from the moment i turn on the xbox. just to clarify. my xbox is a brick right now

When i turned on my xbox at start the xbox was fine but when i tried to login my account and the menu thingy i couldnt do anything on there and couldnt login so i removed a cable from the xbox and put it back in and when it turned on the xbox screen was
black and the menu was STILL broken, i put in my internet again and the black screen went, its just the menu thats bugging me