When I try?

Hi Dániel, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

We can only link one Microsoft Account to one Epic Account.

We can't check this on the Xbox platform, it is done on the Epic webpage.

Please, enter Epic website: epicgames.com/account/connected

Go to Your Name > Account > Connections > Accounts

If you still can't link your Microsoft account, you will need to open a support ticket with Epic support.

https://www.epicgames.com/help/contact-us

I hope this helps.

It shows that your account is from the Xbox original.... How about you try to "Migrate" your account

Hey there, at the moment the Ambassador and XCL websites aren't recognizing profiles.

There's a thread regarding the issue in the Ambassador Support forum.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello AxeVandall, as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account, we can not specify the actual reason or check the error that happens in your account when trying to buy the game.

Try to make the purchase on another browse, if the error persists the ideal would be to contact Xbox Support via chat via the link below.

https://support.xbox.com/en-us/contact-us

Greetings!



It is recommended that you do delete and re-download your profile, simply follow the guide below:

1. Go to Settings, and then select System.
2. Select Storage.
3. Select All Devices.
4. Select Gamer Profiles.
5. Select the gamertag that you want to delete.
6. Select Delete.
7. Select one of the following:

• Select Delete Profile Only. This deletes the profile but leaves saved games and achievements
  

Once you have done that,
Clear System Cache and do that process 3 times! Now, recover your profile.



1.Press the Xbox Guide button on your controller (large X button in the center of your controller).

2.Select Download Profile.

If you're not seeing Download Profile, press X to sign out of your profile.



Post back and let us know how it goes! ^_^