When I try to sign into my account it says "we can sign you in" why is this

Thank you for that. Kindly perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

As I have checked everything seems to be up and running. If I may ask, are you on Xbox or PC?

Thank you very much. It has fixed the problem

Now please try to sign in again. Let me know if there will be an improvement.

I have done this, what's next