When I try to process a self service refund I get the a usage data error.

I recently was added to the Self Service refund program via a Xbox Live message. So I went to refund my first game through my Microsoft Order History page but it's giving me the usage data error. This is for Dark Souls Remastered. I tried opening the game
to see if opening the game would register usage data and fix the issue but it didn't fix it. It was for about a min total. Any idea how to fix this issue?

I tried contacting customer support and they couldn't get the refund to go through. Said I should report the issue here.

Hi Moshe Pupkin,

It does seem strange that it would give you a region error, especially when all your settings are set to one region.

Im assuming when you say "their" site, you are referring to an Xbox Store site and not a 3rd party site?

MS however does have a process in place along with some terms and conditions for refunds.

1. Navigate to account.microsoft.com and sign-in.
2. From the top menu bar, select Payment & billing > Order history.
3. Navigate to a purchased game or app, and select Request a refund.

Please note the below conditions for requesting a self-service refund:

• Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
• DLC, season passes, and add-ons are not eligible for self-service refunds.
• The game or app must be downloaded and launched before requesting a self-service refund.
• You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
• Certain Windows 10 apps may not be eligible for self-service refunds.
• Microsoft reserves the right to block access for users who abuse self-service refunds.

There are some restrictions with the refund option:

• Games and apps are only eligible for refunds within two weeks of purchase if you have less than 2 hours of usage across all accounts on that device.
• DLC, season passes, and DLC are not eligible for self-service refunds.
• The game or app must be downloaded and launched at least once before requesting a self-service refund.
• You must wait at least one day after the game or app's launch before requesting a refund.
• Certain Windows 10 apps may not be eligible for a self-service refund. Presumably at developer's requests.
• Microsoft emphasizes that it reserves the right to block access for users who abuse self-service refunds. So, people who repeatedly purchase, then refund games simply to test them out are likely to find themselves with a ban.

If what you're trying to refund does not fall into one of those catagories, you'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Hi,

Recently on the insider program Self-service refunds were released and only insider members have access to it. I am sure it will be released soon for the public.

Information;

To request a self-service refund:

• Navigate to account.microsoft.com and sign-in.
• From the top menu bar, select Payment & billing > Order history.
• Navigate to a purchased game or app, and select Request a refund.

Please note the below conditions for requesting a self-service refund:

• Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
  
• DLC, season passes, and add-ons are not eligible for self-service refunds.
  
• The game or app must be downloaded and launched before requesting a self-service refund.
  
• You must wait for at least 1 day after the game or app’s release before requesting a self-service refund.
  
• Certain Windows 10 apps may not be eligible for self-service refunds.
  
• Microsoft reserves the right to block access for users who abuse self-service refunds.

Happy Gaming!