When I try to log in on my main account, I get a text that says "Try entering your...

Discus and support When I try to log in on my main account, I get a text that says "Try entering your... in XBoX Accessibility to solve the problem; I recently bought minecraft on my main microsoft account that I created under a @gmail address, on the 19th of may I tried logging in on my phone (that... Discussion in 'XBoX Accessibility' started by Daniel Giraldo3, Jan 25, 2025.

  1. When I try to log in on my main account, I get a text that says "Try entering your...


    I recently bought minecraft on my main microsoft account that I created under a @gmail address, on the 19th of may I tried logging in on my phone (that also had access previously) and I got a message saying "That Microsoft account doesn't exist. Enter a different account or Get a new one" when I tried to get a new one and used the same email address, it said *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***is already a microsoft account. Please try a different email address." At that point I started getting frustrated because in the minecraft launcher on my pc, the account is still logged in, on my cell phone and every internet site it doesn't exist and I can't access it, and since it is my main microsoft account I use it for every microsoft service, I tried recovering the username and got a message that said *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***is associated with the following username(s):" and it gave me an outlook email that i have never seen in my life, I tried searching for it and the microsoft store on my pc is logged in with that email, however, I tried logging in with my usual password and it was incorrect, I tried resetting the password and sent the form, provided all the info that was requested, my xbox gamertag, the last 4 digits and name on the credit card I use to make purchases in the microsoft store, previous passwords, even my full name and location, but it got denied saying "We recently received a request to recover your Microsoft account *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***. Unfortunately, we have determined that the information you provided was not sufficient for us to validate your account ownership. We take the security and privacy of our customers very seriously and are committed to protecting your personal information."

    So I don't know what else to do, I have screenshots with the error messages and got the email with the denied request, I also got my microsoft recovery code for the account but it doesn't work, of course the emails I typed in this question are not real and just a placeholder, I had to create a whole new account with another email address just to post this question but my products are not on this one, please help


    When I try to log in on my main account, I get a text that says "Try entering your... [​IMG]

    When I try to log in on my main account, I get a text that says "Try entering your... [​IMG]

    When I try to log in on my main account, I get a text that says "Try entering your... [​IMG]


    :)
     
    Daniel Giraldo3, Jan 25, 2025
    #1
  2. Lumie Helps Win User

    When I try to log in on my main account, I get a text that says "Try entering your Microsoft account again. We don't recognize this one." but I was using the account just fine a week ago

    Hi there Daniel G.

    I am Lumie and I would love to assist you today.

    I am so sorry you are having issues with a compromised account.

    Unfortunately, the only way to recover an account, regardless of the context, is the recovery form if you do not have access to the options given.

    [https://account.live.com/acsr]

    Make sure to complete it in an area you would usually access your account from. It is important to be consistent with this form, you can complete the form twice a day everyday until your regain access to your account. Repeating this will increase your odds of recovery.

    Here are more tips to follow with the form: [https://support.microsoft.com/account-billing/b19c02d1-a782-dee6-93c3-dc8113b20c42]

    I am very sorry there is no other way, proof of ownership such as ID or purchase history cannot gain you access either.

    I understand you have tried before and been denied, but this does not mean you will always be denied. Please keep trying, the system works on probability, consistency is key! You only need to pass once. =)

    I hope this helps. Let me know if I can be of any further assistance. -Lumie
  3. UddipMayur Win User

    Forgot email

    My main problem is that when I try to log in, is it says that account doesn't exist. But my account exist as I can see it in the friends list of my other account.
  4. BionicThread997 Win User

    Minecraft Bedrock Edition World Sync

    The world was on my main account which I had the world on, and now when I try and log into it, it says the same error message.
  5. Scarlet Cat Win User

    What can I do if I changed my phone number before changing my phone number on the Authenticator app and don’t have access to the old phone number?

    if I enter my email it logs me in my account but when I try changing the phone number it says that what you just said thanks for trying to help me :)
  6. KennethOfferdal Win User

    Cant buy gold account! :-(

    well i try. as you can see im logged into my account but when i click my account and admin my payment alternatives i get into a new logg inn. and then i enter password and it says i need to enter a code that they sent to another email. But i never made that
    alt email i i cant logg into that..
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When I try to log in on my main account, I get a text that says "Try entering your...

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