When I remote play I get an error

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

- Open the Xbox Guide by pressing the guide button on the controller and select Settings.

- Select Network Settings.

- Select Advanced Settings.

- Under Change Settings select Alternate MAC Address.

- Select Clear.

- Allow the console to restart when prompted.

Afterwards try to connect again.

I highly recommend checking this link: Troubleshoot remote play gaming | Xbox Support

Section: I keep getting an error when I try to connect

I tested my remote play yesterday at home. My iphone wifi was off and i connected over cellular with no issues. today nothing works. not wifi, not cellular. i click remote play and the jet appears and then i just get the same error message as others above.

Hi there! This is Virginia O.

I understand that you are experiencing issues with remote play.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please restart both your Xbox console and the device you're using for Remote Play (PC, mobile, etc.). Make sure that your console is set to Instant-On mode so it’s ready for remote sessions.

And then check network connection because remote play requires a strong and stable network connection. Test your network speed on both your console and Remote Play device. Ensure that the NAT Type on your console is Open. Go to Settings > Network Settings > NAT Type. Kindly restart your router if your connection is unstable.

Next is to reconnect to the Xbox App. Sign out and back into your Xbox account on the app you’re using for Remote Play. And it is important to make sure that you are using the same Microsoft account that’s signed in on your Xbox console.

The enable remote features, do this on your console, go to Settings > Devices & Connections > Remote Features. Please make sure that "Enable Remote Features" is checked. Set Power Mode to Instant-On to ensure the console remains accessible remotely.

If the issue persist after performing the troubleshooting steps, kindly connect your Remote Play device to a different network (like a mobile hotspot). If this works, the issue is related to your original network setup.

Thank you for your cooperation.

Yes, it could be the case!

If you're on a wireless network, make sure you're on a 5 GHz network, not 2.4 GHz (on a 2.4 GHz wireless network you may see some interference). See Using a 5 GHz Wi-Fi network below.

You can also try a different connection network to see if it corrects the issue!