When I load Minecraft it say server sent broken packet I restart ma phone, Wi-Fi is good so...

I can join my friend's Minecraft server when we are at same Wi-Fi, but we can't join each other when we are in different network (Wi-Fi)

Plz help me...

Hi there Chris, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

For specific issues like the one you are experiencing with Minecraft, it is necessary for you to contact the game's dedicated support team so they can assist you, as they are the ones responsible for helping with these kind of issues.

You can reach out to them through the following link:

https://help.minecraft.net/hc/requests/new

I appreciate your understanding and wish you good luck!

Kind regards,
Gerardo.

I have done all the steps and I am still getting the error "server sent broken packet"

Hello, Alan my name is oskayra I am an independent advisor and player like you I hope I can help solve your problem today

It seems like there's an issue with connecting your Xbox to the Wi-Fi network during the initial setup process. When you enter the 10-digit code and select "Connect to Wi-Fi," your phone switches to 4G instead of connecting to the Xbox's Wi-Fi network. This could be due to a temporary glitch or a misconfigured network setting.

Here's a step-by-step guide to help you resolve this issue:

1. Verify Wi-Fi Connection on Xbox:

Before proceeding with the phone app, ensure your Xbox is connected to the Wi-Fi network. On your Xbox, go to Settings > General > Network settings > Test network connection. If the test fails, check your Xbox's Wi-Fi settings and ensure it's connected to the correct network with valid credentials.

2. Reset Phone's Network Settings:

On your phone, go to Settings > Network & Internet > Wi-Fi > Forget Wi-Fi networks. This will clear all saved Wi-Fi networks, including the Xbox network. Then, rescan for available networks and select the Xbox network.

3. Restart Both Devices:

A simple restart can often fix temporary glitches. Restart your phone and Xbox. Once both devices are back on, try connecting again using the Xbox app.

4. Manually Connect to Xbox Wi-Fi on Phone:

Instead of letting the Xbox app connect to the Wi-Fi, manually connect your phone to the Xbox's Wi-Fi network. On your phone, go to Settings > Network & Internet > Wi-Fi > Select the Xbox network (SSID) > Enter the Wi-Fi password.

5. Check for Interference:

Ensure the Xbox is placed close to the Wi-Fi router to minimize potential interference from walls or other electronic devices. Move any obstructions if necessary.

6. Update Xbox Software:

Outdated software can cause connectivity issues. On your Xbox, go to Settings > System > Updates & downloads > Check for updates. Install any available updates.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Hello, William! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

Could you kindly tell me if your account is a child account within a family group or an adult account?

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.