When I load into Fortnite with Xbox cloud gaming I have my controller connected and the...

Im On Cloud Gaming Right Now Today And Uh Wth Happened. My Controller Isn't Working In Fortnite, Its Connected But Cloud Gaming barely notices it. and TOUCH SCREEN CONTROLS DONT WORK THEY DONT EXIST ANYMORE

It has been happening to me on Fortnite, I have to make sure my headset is plugged into my controller when I load in sometimes I need to load in twice,

Oh actually its more complicated.

1. The local version is infact loading! but forcing the controller when the controller is connected. i can tell because the resolution is ultrawide (2560x1080) and cloud can only be 1920x1080. so that is now working okay.

but..

2. The cloud one is loading without my account.

ok so i tried fortnite on cloud gaming and it worked fine and loaded fine i also hooked up my old original xbox one and it also worked fine and loaded fine, i don’t really want to think it’s a console issue cause it works just fine with any other game it’s just fortnite that’s causing this. Thankyou for the help

Hello Ebbreyli, my name is Jose, and I would be happy to help.

"If you are experiencing issues with Fortnite Mobile controls when using a controller in cloud gaming, here are some possible solutions:

Game Settings:
Make sure to check the game settings for options related to controls. There might be an option to enable or disable mobile controls when a controller is detected.

Controller Configuration:
Verify that your controller is properly configured and paired with the device. Some issues may arise if the controller is not connected correctly or if its configuration is incompatible.

App Updates:
Ensure that both the Fortnite app and the cloud gaming platform app are updated to the latest versions. Updates often include bug fixes and compatibility improvements.

Restart:
Try restarting both the Fortnite app and the cloud gaming platform app. Sometimes, a restart can resolve temporary issues.

Technical Support:
If none of the above solutions work, reach out to the technical support of Fortnite or the cloud gaming service you are using. They may provide specific assistance
for your situation.

Keep in mind that interfaces and settings may vary depending on the platform and game version, so you may need to adjust these suggestions according to your
specific situation."

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Jose.