When ever i load apex legends my xbox series x/s keeps turning off and displaying the...

Hi there! This is Virginia O.

I understand that you want to get Apex legends.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Yes, Apex Legends is available on PC! You can play it through multiple platforms:

1.Steam: Download Apex Legends from the Steam Store: https://store.steampowered.com/app/1172470/Apex...

2. EA App: You can also access it via the EA App, which is Electronic Arts' official launcher: https://www.ea.com/en/games/apex-legends/apex-l...

3. Epic Games Store: Apex Legends is available for free on the Epic Games Store: https://store.epicgames.com/en-US/p/apex-legend...

Apex Legends is available in the Microsoft Store, but only for Xbox consoles like Xbox Series X|S and Xbox One.

Thank you for your cooperation.

I play on Xbox Series S and the games that it's affecting are ROBLOX, Apex Legends, and State of Decay 2: Juggernaut Edition.

It seems that other players have also experienced this issue on their Xbox Series S consoles. According to a discussion thread on EA's website, some users have reported that the issue was resolved after clearing their console's cache. Here are some steps you can take to try to fix the problem:

1. Turn off your Xbox Series S using the power button on the console.
2. Once the console has completely turned off, unplug the power cable from the back of the console. Don't simply unplug the cable from the electrical outlet on the wall, it should be disconnected from your Xbox Series S. HDMI cables and other connections can remain connected.
3. Wait a minute and then reconnect the power cord to both the Xbox and the electrical outlet.
Wait another minute.
4. Turn on your Xbox Series S and try launching Apex Legends again.

If the above steps do not resolve the issue, you can also try uninstalling and reinstalling Apex Legends.

I hope this helps solve the problem.

You sir are wrong. I have a 4K HDR tv and the xbox one X looks superior to the xbox series S. Even the textures load faster on xbox one X. Series S shouldn't even be considered next gen in my opinion. Xbox Series S gives off the worse picture I ever seen. Xbox series S only has 4 terraflops. My xbox one X has 6 terraflops. So you should consider the false information you are spreading. We trying to get some real answers here

Hello Devon Swanepoel,

We understand you frustration, Sorry for being unfeeling. If you need further assistance, you may reach out with our live support team. It’s best to work with them as they have the necessary tools to further diagnose the issue and provide you with a timely resolution.

Your refund request can be handled by the live support team as well, which will base it on refund eligibility.

And with regards to your concern about the graphic capability of the Xbox Series X|S and the issue with Battlefield, please report this to the Xbox team. The appropriate team will work on this once the issue is identified.

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