When console streaming the resolution is stuck on 640x480 unless the TV connected to the...

Here's some additional details for Microsoft. I am using two xbox ones and a windows 10 pc:

- an original model xbox one connected to a 1080p tv and a wireless AC network connection

- an xbox one S connected to a 4K tv and wired networking

- windows 10 pc with a 1080p monitor and wired networking

Game streaming works perfectly to the original model xbox one with a wireless connection. From my windows 10 PC I can turn on the console, start streaming, and the resolution is great.

With the xbox one S though, even though I have a wired network connection to both the PC and that xbox, I will only be able to stream in 640x480 resolution unless I turn on the TV before I try to stream. I can also report that if I do turn on the TV first
and begin streaming in 1080p, I can then turn off the TV without affecting my 1080p streaming until I turn the xbox off.

This appears to be a bug for our particular configuration, and it's not getting any attention from Microsoft because their streaming test cases are passing. It could be a difference of original model xbox vs. xbox one S, but I'm expecting it has something
to do with the 4K display settings on the xbox, HDCP, and/or trying to stream to a lower resolution of 1080p.

Repost:

Xbox One S stuck on 640x480 (480p) Resolution (in monitor)

Hi there Zach welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Unfortunately, this is one of the symptoms of HDD issues with the consoles, try the reset but like this:

1. Turn off your Xbox using the power button on the console.

2. Once your Xbox has completely powered down, unplug the power cord from the back of the console. Don't simply unplug the cord from the wall's electrical socket — it must be disconnected from your Xbox.

3. Wait for 5 minutes, and then reconnect the power cord to both the Xbox console and the electrical socket.

4. Let another minute pass.

5.-Press the Bind and Eject buttons, and hold those buttons to keep them pressed.

6.-Then, with the Bind and Eject buttons held, press the Xbox button.

7.-Let go the Bind and Eject buttons after the second power-up tone.

8.-Thereafter, the Xbox One should start up at the Xbox Startup Troubleshooter.

9.-Select Reset and keep my games and apps.

I would try a factory reset. Make sure to select the option to keep games and apps. Read the link below. Let us know if this helps.

http://support.xbox.com/en-IE/xbox-one/console/reset-console-to-factory-defaults

I also had this problem, I found that my tv runs 720 to 1080p. When I switched the settings and reset the resolution it changed my Xbox display settings to 640x480 which my tv didn't support. To change the settings I had to use an older tv that supported
640x480 and changed it back to 1080p. Placed the hdmi into my tv and it was running as normal