when can roblox game get a refund if my child bought it?

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

For refund concerns there is a dedicated team that handles them which means that it’s not guaranteed. What we can do is to request a refund by signing in to https://xbox.com/refunds.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello WafflesrGodz, this message that is appearing to you "proof of ownership of the roblox acct" would be on the console or on the PC, to know if the account had any ban or suspension?

Can you log in normally with your child's account from your PC on the Xbox website?

Although the Roblox game is free it belongs to Roblox Corporation, i.e. as much as your child has the Microsoft account, so that he can play Roblox the account must be linked to the Developer of Roblox.

dwgnr,

Thanks for the reply, Hopefully more people will read this and put up simillar outcomes. Can you give more details about the game your child was aloud to spend on? Roblox, Minecraft and the reason they gave for you not qualifying for an instant refund?

Kind Regards,

Jason

I have bought more before. It was directly from the Windows Store version of the Roblox applicaton. It worked, completely. But this time, I didn't have the roblox app installed, so I believe that was the reason.

The platform I am using to play Roblox is my PC.
I bought more before, on the same platform.

If I could get refunded, I believe I can just get myself another one of these -- if it's true that I can only obtain it using an Xbox console.

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

If you got an email message that says you were declined for the refund request, the best option that I can recommend here is to reply to the email and make an appeal to your request. You will have to explain to them the reason why you want to get a refund and why you should be eligible for it.

If you did not get an email, please use this link to request a refund, https://support.xbox.com/en-US/forms/request-a-....



You can get the order number from this link, https://account.microsoft.com/billing/orders.