When attempting to play in forza horizon 5 the game restarts and data sync is unavailable

Hi, I'm , an Independent advisor and I can surely help you.

Don't worry we will work on this together. Can you please try to follow the steps on this link then restart your PC? After that, please try to play the game again.

https://support.microsoft.com/en-us/windows/usi...

Thanks!

Some items included on the Premium Edition include installation and some don't such as the Forza Horizon 5 Car Pass and Forza Horizon 5 VIP Membership which should be available inside of your game immediately.

In this case, simply quit the game then restart your device to re-sync the game data.

Hi Ahmet,

Thank your for your post. I understand you are experiencing an issue with playing Forza Horizon 4 to troubleshoot this please try closing your game and restarting your PC. When you launch Forza Horizon 4, your saved data should re-sync.

Please let us know how this goes.

Some games have the profile data online I think forza horizon is one of the games that saves online (syncing data is important for this reason). What error do you get when you try to reinstall the game in question?. There is also a forum page for Forza Horizon
4 as well.

Please note game pass games require a net connection to play.

Hi Jojohd3, my name is Jose, and I would be happy to help.

I'm very sorry to hear about your loss of progress in Forza Horizon 5. It appears your save data has been lost or corrupted.

There are a few things you can try to regain your progress:

Check if you have a backup of your saved data. If you saved your save data to a cloud storage service, such as OneDrive or Xbox Cloud Gaming, you can try to restore it.

Try syncing your saved data with the cloud. Forza Horizon 5 saves save data to the cloud automatically, but there may be an issue with syncing. To try syncing your saved data, open the Settings app on your Xbox and follow these steps:

1. Select Games & apps.
2. Select Games.
3. Select Forza Horizon 5.
4. Select Options.
5. Select Sync Saved Data.

If you've tried all of these steps and still can't recover your progress, you can contact Forza Horizon 5 support for help.

Here are some tips to help you regain your progress:

1. Be patient. The troubleshooting process may take some time.

2. Be persistent. Don't give up if you don't get an immediate response.

3. Provide as much information as you can. This will help support investigate your issue.

I hope this helps you regain your progress in Forza Horizon 5.
Jose