What's wrong with my game or console

Discus and support What's wrong with my game or console in XBoX Games and Apps to solve the problem; So i recently Bought Lego Star Wars the Skywalker Saga on Xbox one and xbox series X but when i put the BRAND NEW DISK in my console it gives "check... Discussion in 'XBoX Games and Apps' started by LoneWolf1998, Jan 9, 2023.

  1. LoneWolf1998
    LoneWolf1998 Guest

    What's wrong with my game or console


    So i recently Bought Lego Star Wars the Skywalker Saga on Xbox one and xbox series X but when i put the BRAND NEW DISK in my console it gives "check your disk your disk might be dirty or damaged. Trying cleaning it, or choose a different disc. (0x80820003 -%2) every time I put it in wither ive wiped the spotless disk and blew out the disk try or not. Idk if its cause i havnt been able,to update my Xbox one in awhile so I dont have the right stuff to read the game or what, because tbh its making me frustrated at this point so idk what to do or try anymore

    :)
     
    LoneWolf1998, Jan 9, 2023
    #1
  2. John P_14 Win User

    What's wrong with my game or console

    Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

    Please follow the steps below to try to fix the issue.

    - Press the menu key of the controller and go the rightmost tab

    - Go to Settings > Devices & Streaming > Blu-Ray

    - In the BLU-RAY section select "Persistent Storage"

    - Select Clear persistent storage 3 times.

    Then do a hard reset by following the steps below.

    1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

    2. Unplug the console's power cable. Wait 10 seconds.

    Important Be sure to wait at least 10 seconds. This step resets the power supply.

    3. Plug the console power cable back in.

    4. Press the Xbox button on your console to turn it on.
  3. Rodrigo Oliver Win User

    What’s wrong with my console

    Hi Tristan, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Please, try clearing your MAC address to rule out a network issue.

    Press the Xbox button to open the guide.

    Select Profile & system, then Settings.

    In the General tab, select Network settings > Advanced settings > Alternate MAC address > Clear.

    Restart your console. Press and hold the Xbox button in the center of your controller to open the Power Center.

    Select Restart console and then select Restart.

    (If the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.)

    Sign in to your console.

    Let me know if it works!
  4. haloman5000 Win User

    What on earth is wrong with my console?

    yeah i know the graphics card was an issue, what i dont get is why it didnt RROD until after i got it back a 2nd time
  5. Temhotabot Win User

    What on earth is wrong with my console?

    I'm no expert but I can tell you exactly what it was. It was a faulty graphics card.
  6. Righteous Angel Win User

    What's wrong with my console?

    If your console is over a year old and out of warranty then your on your own mate.

    All anyone can do is point you to the help pages and offer the usual advice.

    Sadly It would seem this hardware is not built to last.
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What's wrong with my game or console

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