What's with the extremely poor customer support?

Theres no support number anymore.

You can request a call back if you can get the option to even appear.

My call back never connected me to anyone, just dropped me.

I selected "my Xbox won't turn on" at one point thinking surely that would warrant requesting a call but the only support suggestion it offered was resetting your password. Seriously?

:)

 

Didn't recieve my £50 for pre ordering FIFA 15 and XBOX ONE bundle.

Same here. Extremely poor customer service from microsoft with this.

 

Extremely Poor Customer Experience!

To whom it may concern,

I have had all three consoles, xbox, xbox360(every generation), and the xbox one. I was one of the lucky ones that got red ringed when the 360 got was released....3 times. I am also the proud owner of an xbox one in America that was designed for region
2 (I bought this console at GameStop in the Heartland). This means that my dvds and blurays will not pay in my xbox one, it also means the games I bought have remained unopened for fear of having them become returnable.

I preordered this Xbox the day it was announced. I have a day 1 console, in preparation for this console I bought cable, increased my internet speeds from 25 to 50mbps, purchased a surface, upgrade windows 7 to 9, and saved so that I can purchase a 4k
television on black Friday. Please imagine my frustration when I realized that I will either have to suffer through another week of owning a faulty Xbox One or not purchasing my 4k television on black Friday.

As well as not being able to play two of my games because I don't want to open them up and not be able to return them if the Xbox wont recognize region 1 games like it does dvds.

I have had two conversations with your 18004myxbox customer service. The main issue is they can't verify my account via email or txt for some reason. As well as escalating my case the first time because it has "never happened before". I decided to
call back after not hearing from your Tear 3 representatives only to be on the phone for 2 hours and 30 minutes. While John P. (tear 1 Florida branch) tried to stumble through a case he has never seen before. After 2 hours he finally convinced his supervisor
(Rianne A.) to allow me the privilege of preshipping my Xbox One. I asked if I could send my games in as well and get the digital copies so I can play games now and was told no.....ok. Ill return them to Game Stop and purchase them digitally like I did with
ghost. However when I asked to receive my complementary game that everyone else is getting with their faulty disc drives I was again told no. I then asked to speak with the supervisor and she refused, I insisted and she finally came. Although her words
were professional it was the tone in which she conducted herself that I did not care for. As if it was my fault the xbox was not in the right region and then acting like Im an idoit and saying she does not have the ability to give me the compensation everyone
else is receiving. I know she had the ability because John P. would never have asked her if she had not been doing it all night.

I do not appreciate being lied or talked down to.
I do not appreciate being sold a 4th faulty xbox. (3 360's 1 xbox1)
I do not appreciate the xbox one getting in the way of me purchasing my 4k tv or suffering through another week or two of a faulty system.

I have attached photos of the phone call and the error code. I hope that in the future you guys learn better customer service.

Sincerely,
Jimmy Nichols
3176508547

 

I know what you mean. I been dealing with an issue with my xbox for a year or more been trying to get help but all I ever get is the same 2 or 3 links. as for calling, it's not much help. I been "dropped" a couple times also but the worst thing is talking
to someone that speaks your language but doesn't comprehend what you are telling them

 

They're pushing support towards the Ambassador program.

What's your actual issue with the console? Maybe create a new thread and one of us can actually help out.

 

And what is the problem you are having?

 

Can you share your issue with us?

 

I know the support number hasn't changed and still works

1800 4 MYXBOX in the US

08005871102 in the UK

 

They told me last night it doesnt work and you have to request a call now because they wanted to shift it to handle tech support only.

 

My issue is that the support for my console and service I pay to use is not up to par with my expectations and is extremely unreliable.

 

Hey I had the same problem. disconnect your cell phone form wifi. Use data for internet and go in that way. My cell rang in 30 secs was on the phone with immediately. I know what is wrong with your xbox because I just fixed mine. its a long story.

 

● perhaps you could take a look at one of my threads maybe you could help me out. I'd say it here but it would be easier if u could look up my threads instead of me writing it all again