What's up with points. Microsoft says I only got 59 for the month from store

UnlicensedDrone · Oct 31, 2017

Since there was supposed to be sweepstakes for new xbox one x's. I made a concerted effort to get serious. I preordered Shadow of War, Forza 7 and Assassins origins. I also purchased Evil Within 2 a couple of days after release. Microsoft sent me a
message saying well done, but only 59 points earned at the store.

I also wanted to make sure I was qualified for the sweepstake, due to the 3 preorders. I've purchased 77 games mostly from the store, some on sale but there is hundreds if not well over a thousand dollars worth of games purchased digitally in the last
year.

:)

SoSoMo · Oct 31, 2017

Error Code

Hey...having an error code problem: 0x803F8001

Can't play Microsoft Mahjong-says this error code, go to store, I go to store repeats the same error code???

I can play Microsoft Solitaire Games, but not Microsoft Mahjong...what's up with that???

Thanks!

Sheriff Paco · Oct 31, 2017

WHY CAN'T I USE MY XBOX MICROSOFT POINTS/CASH CARD TO RENEW MY XBOX LIVE GOLD SUBSCRIPTION??

what's the guy like me at store saying I could do this with my Microsoft Points thinking I could get xbox live from them

Smwutches · Oct 31, 2017

If you're referring to the Microsoft Rewards program, you would need to contact their customer support via their redemption page.

XBLRewards8 · Nov 3, 2018

Hello UnlicensedDrone,

This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.

Smwutches

If you're referring to the Microsoft Rewards program, you would need to contact their customer support via their redemption page.

XBLRewards8

Hello UnlicensedDrone,

This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.

Verkinix

Well it looks like my streak has been restored and then some. It's now at 62 week from 59. Doesn't look like i got the 60 week points, though i wasn't watching my points that closely in general to know that for sure. I never did hear from Microsoft support
after the initial ticket was opened.

StuartATrueRed

Nothing has been confirmed, as you say only rumours. The 12 months has only been removed from the Microsoft Store. Other stores still have them.

onyxishere

I see that you say you added those points cards when you got a message saying they would be converted to currency. This suggests that you added the points after the retirement date.

If this is accurate then further to the FAQ you linked:

What happens to my Microsoft Points cards?

If you still have Microsoft Points cards or codes, you may redeem them on your console or Xbox.com, and we’ll add to your Microsoft account an amount of currency equal to or greater than the Xbox stores’ value of your Microsoft Points card or
code (Xbox stores include the Xbox Games Store, Xbox Video Store, and Xbox Music Store). Microsoft has no plans to discontinue acceptance of previously purchased Microsoft Points cards and codes, until further notice.
The promotional value we put in your Microsoft account will expire one year from the date the Microsoft Points cards or codes are redeemed. Applies to US/Canada only: we will not apply taxes when you spend the currency that we add
to your account at the time you redeem your Microsoft Points card or code. Availability of Microsoft Points cards varies by region.

What's up with points. Microsoft says I only got 59 for the month from store