Whats the email to the refund team?/how to appeal a refund?

Hi there Ezra, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

If your refund has been denied and you haven't received any email informing you of the refund rejection even after 24 hours, and after checking your spam/junk email folder, then I recommend reapplying for the refund but using this alternative link:

https://support.xbox.com/forms/request-a-refund

If your refund is denied again this time, you should now receive an email informing you of the denial, as this is the only way they have to communicate this information when the refund is requested through that link. When you receive the email, please reply to to it explaining in detail the reasons why they should reconsider their decision and why you believe they should accept it. This is the only way to appeal the rejection and to get back in touch with the team that originally handled your refund request.

Please note that in this public community forum, we are just players like you trying to assist and guide other players. This means we don't have access to other accounts or access to refund information of other users.

Thank you for your understanding, and I wish you good luck.

Kind regards,
Gerardo.

To appeal, you have to reply to the email you got stating the refund was refused. Explain in detail in your email why you want the refund. The refund team may then change their mind and give you it.

To appeal, you have to reply to the email you got stating the refund was refused. Explain in detail in your email why you want the refund. The refund team may then change their mind and give you it.

Many thanks for the advice Stuart, I will give that a try & see what they say.....

Hello shawzy007,

I am so sorry to hear that your refund request was denied, and I understand how you feel right now as I am a gamer myself. What I would highly suggest is to submit an appeal to the Refund Team so they can recheck your request and reconsider it since this is an unauthorized change on your account gamertag.

To submit an appeal, all you need to do is reply to the email you received from the Refund Team and provide a detailed information as to what happened for them to reconsider your request. After submitting your appeal, you will get an email within 72hours for the update.

I hope this helps. Thank you for your understanding and cooperation.

Sincerely,



Microsoft Community Moderator

You might want to reply to the refund email, and explain what happened to appeal the decision!