Whats the email to the refund team?/how to appeal a refund?

Discus and support Whats the email to the refund team?/how to appeal a refund? in XBoX Games and Apps to solve the problem; I've seen several post with my same type of question but I'm currently trying to see how I can contact the refund team. A couple of days ago I had... Discussion in 'XBoX Games and Apps' started by ezra palmer, Nov 22, 2023.

  1. ezra palmer
    ezra palmer Guest

    Whats the email to the refund team?/how to appeal a refund?


    I've seen several post with my same type of question but I'm currently trying to see how I can contact the refund team. A couple of days ago I had purchased the new Storm Connections game (pre-ordered) . I'm a fan of the Naruto storm games and couldn't wait to experience the new one with my friends online, especially this game since it was advertised to have stable net code with online play.(something that the previous games lacked in.) Once I got the game I was very discouraged because not only did the game not have custom matchmaking lobbies where you can play with friends, I was also unable to find any online matches, casual or ranked after waiting several minutes. Once I found this out I submitted a refund request. This request was denied stating that I couldn't refund a game that has been played, even though at the time of my submitted request I hadn't have accumulated that much time because I literally couldn't play it online at all. Alot of other post on here in response to other people with similar problems keep saying to contact the refund team via the email that was sent for confirmation once your refund request is submitted but I have yet to receive that type of email and my request was denied on the 17th. (4 days ago). I spent over a hundred dollars on this game and it doesn't even have the basic online features that were advertised when i bought it from the microsoft store.

    :)
     
    ezra palmer, Nov 22, 2023
    #1
  2. Gerardo CG Win User

    Whats the email to the refund team?/how to appeal a refund?

    Hi there Ezra, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

    If your refund has been denied and you haven't received any email informing you of the refund rejection even after 24 hours, and after checking your spam/junk email folder, then I recommend reapplying for the refund but using this alternative link:

    https://support.xbox.com/forms/request-a-refund

    If your refund is denied again this time, you should now receive an email informing you of the denial, as this is the only way they have to communicate this information when the refund is requested through that link. When you receive the email, please reply to to it explaining in detail the reasons why they should reconsider their decision and why you believe they should accept it. This is the only way to appeal the rejection and to get back in touch with the team that originally handled your refund request.

    Please note that in this public community forum, we are just players like you trying to assist and guide other players. This means we don't have access to other accounts or access to refund information of other users.

    Thank you for your understanding, and I wish you good luck.

    Kind regards,
    Gerardo.
  3. StuartATrueRed Win User

    Appeal a refund refusal

    To appeal, you have to reply to the email you got stating the refund was refused. Explain in detail in your email why you want the refund. The refund team may then change their mind and give you it.
  4. Outraged G_50 Win User

    Appeal a refund refusal

    To appeal, you have to reply to the email you got stating the refund was refused. Explain in detail in your email why you want the refund. The refund team may then change their mind and give you it.
    Many thanks for the advice Stuart, I will give that a try & see what they say.....
  5. Belen T.C. Win User

    gamer tag change

    Hello shawzy007,

    I am so sorry to hear that your refund request was denied, and I understand how you feel right now as I am a gamer myself. What I would highly suggest is to submit an appeal to the Refund Team so they can recheck your request and reconsider it since this is an unauthorized change on your account gamertag.

    To submit an appeal, all you need to do is reply to the email you received from the Refund Team and provide a detailed information as to what happened for them to reconsider your request. After submitting your appeal, you will get an email within 72hours for the update.

    I hope this helps. Thank you for your understanding and cooperation.

    Sincerely,



    Microsoft Community Moderator
  6. XBF Mohammed C Win User

    Sniper contracts 2

    You might want to reply to the refund email, and explain what happened to appeal the decision!
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Whats the email to the refund team?/how to appeal a refund?

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