What's going on with controller connectivity and can I fix it or do I need a new controller?

Hello MedicalChainsaw how are you?
My name is Ezequiel I'm an Independent Consultant and I'm happy to help you today. From your report, your controller is actually having problems, I suggest that you send your take it to the Xbox One technical assistance, please click on this link.

https://support.xbox.com/help/hardware-network/controller/controller-warranty

Yeah. It's starting to get unbearably frustrating. I've tried everything I can think of to fix it. The controller and WiFi isn't connecting at all now. Probably going to need to buy a new console if I can't find a solution

Yes, three specific controllers are all registering as the same controller. I plug in the one "good" controller that is problem free and it registers as controller 1. Then I plug in the "bad" controllers and each one will register as controller 2. However,
if I connect the wireless controller while the "bad" controllers are connected it will register as controller 3. The problem is with the three controllers rather than with the Xbox 360 itself.

As far as clearing the cache...the Xbox is brand new. I had this problem right out of the box before I had done anything with the machine. Investing in new controllers though? These things are brand new purchased from a retailer that gets them directly from
the manufacturer (Microsoft).

It is stated on the packaging that these controllers come with a 1 year warranty and the manual guarantees that they will be replaced if they suffer from a factory defect. The inability to use these controllers is a defect and I'm most certainly still under
warranty considering I just bought them less than a week ago. I'm not going to just discard these controllers, forget about the problem, and buy new ones.

The biggest question is whether or not I can do something on my end via software to fix the hardware problem; or do they need to be replaced outright?

Your controller cannot wireless connect the console?

or your controller cannot power on?

If your controller cannot power on,

You can try to usb connect, If work, this maybe your batteries problem,

If not work too, you need get the new controller or fix it.

If you cannot wireless connect,

you can try use other controller wireless connect the console,

If can other controller wireless connect is not work too,

this is your console problem,

else, controller problem.

If you have xbox controller wireless adapter for windows,

you can try it

Hi, based on this information. I regret to inform you that, unfortunately, you need to get your console repaired or get a new one, ÚÑKÑØẄÑ.