What to do when 2nd graphics card freezes certain games on startup?

HazelAFAYCTM · Mar 19, 2023

I bought a new Windows 11 PC recently to replace my old Windows 10. The new one has better specs in almost every regard, except for the graphics card. I brought over the graphics card from my Windows 10 PC to add it to the Windows 11. My Windows 11 now has 2 graphics cards installed: an intel UHD 770, which came with the Windows 11 PC, and a Radeon RX 580, which came from my Windows 10. I thought this would let me run games the same as they did on the Windows 10, but several of the games which ran spotlessly on my Windows 10 now freeze on startup when I attempt to run them on my Windows 11. I can run those games on the intel GPU fine (albeit slower than they would on the Radeon), but if I run said games on the Radeon GPU, they freeze as soon as they're open and refuse to open again, saying the games are already running (and no, they aren't running in task manager somewhere either) until I restart my PC. It might be graphics driver related, but I have tried uninstalling and reinstalling the Radeon's drivers a few times already and it hasn't changed anything.

I don't know much about PC hardware, and this was my first attempt at messing with any of it, so anything ranging from a solution to simple advice or general direction would be super useful. I can provide more information for anything that's unclear. Thanks in advance.

:)

Derrick19 - MSFT

Hi

Welcome to Microsoft community.

If you have the AMD GPU, you can choose a graphics card for individual apps so that games do not open with the slow Intel HD Graphics the next time you open. On Windows 11, you can do this straight from the Settings app.

Press Windows + I on the keyboard to open the Settings app.

With System selected on the left column, select Display on the right.

On the bottom, under Related settings, select Graphics.

You will find a list of all apps that have been configured automatically or by you on this page.

Click on an app and then click on the Options button to choose graphics card for the selected app.

From the pop-up, select your default graphics card preference for the app.

Click Save when done.

If your desired app is not on the list, you can look for them manually. From the drop-down menu, select whether you want to choose a graphics card for Desktop apps or Microsoft store apps, then click Browse.

For desktop apps, you’ll need to find and select the EXE file, probably located somewhere in the Program Files or Program Files(x86) folders within the “C: Drive.”

Then check your game again wether they are using RX580 right now.

Please feel free to let me know if you have any further updates, thanks.

Best regards

Derrick Qian | Microsoft Community Support Specialist

Bouchard96

I have a similar problem, such as the Black Ops freezing after a certain amount of ingame time. Do all your games freeze? Some of my games freeze at startup, and others gave graphical glitches, while others freeze after entering gameplay. Whats really weird
is that FIFA 10 freezes at startup, but FIFA 11 doesn't freeze at all.

haloman5000

yeah i know the graphics card was an issue, what i dont get is why it didnt RROD until after i got it back a 2nd time

MrDonkey19

Question 🤔 you said it was crashing when you played certain game's what graphics card Do you have and how many watts is your PSU ?

I have an Nvidia 3090 founders edition and PSU is 750 watt. The Nvidia support rep didn't think power would be an issue in this case.

YugoNation

+1 here. mine just ends up freezing at random times as well.

What type of graphics card are you guys running? Do you have a receiver in there as well or are you just using TV speakers?

What to do when 2nd graphics card freezes certain games on startup?