What to do if the controller sent back after ‘repair’ is more broken than when I sent it.

ShadowFreddy · Feb 7, 2023

I sent my Xbox Series2 elite core controller in for bad sticks it felt like plastic rubbing against them inside of the sticks. Waited 2 whole weeks to get it back, and what I get, is a dirty, hastily fixed controller that was put together without care if they did it right. Now one of my sticks won’t click pointing in a certain direction, I still feel the plastic feel inside my stick, they also make a strange noise when I just softly move them and the r2 is now rubbing against something! Not only that there’s like grease finger prints on the controller.

There has to be something that can be done, because this is just completely unacceptable. I get a defective controller from factory it can happen and I wasn’t even mad about it, and now it’s even worse than when I sent it off, which I am understandably mad about.

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello ShadowFreddy, As this forum is for public viewing and unfortunately, as independent consultants, we do not have access to some data or your account, we cannot specify the real reason for this to have happened to your control.

To effectively clarify this issue, it is necessary to contact Microsoft support directly via chat, so that they can help you.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

xXdollinXx

i payed £80 for a replacement elite controller which was sent to me with a broken left bumper, so i sent it off for repair all to have to sent back with a broken right thumb stick! now it just says repair complete and says its out of warrenty with no way to sent it for repair again and when i try to contact surport it says unable to call back! so im stuck with a controller with bad stick drift i payed £80 for. they really need to sort out there customer sevice.

fuZZywarlock

I sent in my day one edition controller to be fixed the outside shell wasnt *** in properly. The "repaired" one I got back was also faulty. The joysticks click when moved. Isn't that something that should be checked before shipping?? Do I have to wait another
2 months to get a broken controller sent to replace my broken controller??? Frustrated...

Epperfect Day

That's fine with me. I just thought it was odd that they sent me back a box that, excluding the red ring, was actually more broken than the one I sent in.

PheonixSensei

I sent a controller to be repaired / replaced 2 months ago and they sent me a new one after a month of not hearing a thing until i contacted them more. They sent me a new or suppost to be "new" controller now 2 months later my right joystick is drifting
up on its own even when the joystick is dead center. I talked to support and they said all i can do is buy a new controller that its past 90 days when its only been 60 if that.

Ive supported xbox for years and years but when you send me a replacement controller that has more problems than the controller i sent in then tell me all i can do is buy a new one im so close to selling my xbox one and just buying a ps4 or building a new
pc.

What to do if the controller sent back after ‘repair’ is more broken than when I sent it.