What to do if my account is hacked?

Hi Anton, my name is Jhon and it will be a pleasure to help you.

The only alternative you have at this time is to submit the account recovery form:

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

https://account.live.com/acsr

Please note that Xbox support cannot help recover accounts, but in that case, if you want to contact them and talk in a live chat for more detailed information, you can access the link below.

Support: https://support.xbox.com/contact-us/

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

I hope you can understand it and this information has clarified at least some doubts. I hope the problem is solved, I wish you good luck.

Best regards
Jhon

my account is being hacked what do I do

Hi, I hope you're doing great out there.

I'm Wille, an Independent advisor and I am here to help you with your concern.

I'm sorry you're having this issue, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations in which our e-mail account with personal information, contacts, messages and even our documents are actually a little more delicate.

Sad to say, when the hacker manages to change the account's security information, the account is hardly recoverable. That's why it's very important to keep your security information up to date and use different passwords on all platforms.

I'm a user just like you, and there's not much to do, I believe you'll have to contact account support and see if there's any alternative with Microsoft's information security team.

You can contact him by following the thread tips below:

https://answers.microsoft.com/en-us/xbox/forum/...

I'm rooting here for you to find an alternative.

Hope this helps. Hugs!

Really? Its been 6 weeks for me and counting. Seems a problem is brewing.

You can contact support and make an unauthorized access claim on your account. However, even though you now have access to this account, support will lock it down for up to 30 business days while it is being investigated. Whether you want to do that would
depend entirely on how much was spent on your card.





You weren't 'hacked' as that isn't possible, there are many ways of losing access to an account via phishing scams, weak passwords, social engineering etc, etc.





Please read the guides below to help keep your account secure in the future.

http://www.xbox.com/en-US/Live/Account-Security/Stolen-Account

http://www.xbox.com/en-US/Live/Account-Security/Security-Checklist

http://www.xbox.com/en-US/Live/Account-Security/What-To-Do