What to do if game share does not work

Hi Mario, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Are you game-sharing on the same console or household?

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Since you have used his account in checking the game but it is stated that he did not purchased it, there is a chance that it was purchased under a different account of your friend.

Kindly ask your friend to sign in to https://account.microsoft.com/billing/orders to validate if it was purchased under the correct account.

Does ea access work for game sharing

I don't think you understand how family accounts work

Family accounts don't share benefits or dlc

Home console does and only DLC

FAMILY accounts let's the parental account control what a child does that's it

No console let's you do what you think family accounts do

Hello and thank you for your answer!
Indeed, I connected with my phone sharing connection and it works. On the other hand as soon as I use my Freebox in wifi or Ethernet, it does not work. What should I do?