what to do hacked account

Hey, there!

Thank you for contacting us and welcome to the Microsoft Community.

My name is Darhyl. I'm an Independent Advisor and I will do my best to help you sort this out.

I'm sorry you are experiencing any trouble right now. No worries, I'm here to help you.

Nothing to worry, you can still recover your account by submitting your account recovery request to the account recovery webform here on this link:

https://account.live.com/acsr

You will receive an update from them within 24 hours.

Please let me know if it works.

my account is being hacked what do I do

Hi there,

your account can't be hacked in a way like that.

What exactly happened to your account, why do you think that you were hacked? They can only get your IP address as far as I know.

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If you really think you are hacked, take a look here:
www.xbox.com/.../What-To-Do

Hi Anton, my name is Jhon and it will be a pleasure to help you.

The only alternative you have at this time is to submit the account recovery form:

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

https://account.live.com/acsr

Please note that Xbox support cannot help recover accounts, but in that case, if you want to contact them and talk in a live chat for more detailed information, you can access the link below.

Support: https://support.xbox.com/contact-us/

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

I hope you can understand it and this information has clarified at least some doubts. I hope the problem is solved, I wish you good luck.

Best regards
Jhon

Hey there Swifty! If you feel your accounts were compromised, please contact phone support (support.xbox.com/contact-us) to start an Unauthorized Access investigation. You can also check our
Account Security page (http://xbox.com/security) for more info on protecting your account. Please let me know if this helps.