What should I do when my gift card doesn’t work?

Discus and support What should I do when my gift card doesn’t work? in XBoX on Windows to solve the problem; I got a 25 dollar Xbox gift card, redeemed it and there’s nothing in my account. I restarted my Xbox and there’s still nothing so I checked my... Discussion in 'XBoX on Windows' started by Raeanna Lamontr, Jun 25, 2025.

  1. Raeanna Lamontr
    Raeanna Lamontr Guest

    What should I do when my gift card doesn’t work?


    I got a 25 dollar Xbox gift card, redeemed it and there’s nothing in my account. I restarted my Xbox and there’s still nothing so I checked my Microsoft account and there’s nothing there but now I can’t redeem the code again. Did I just get scammed out of 25 bucks?

    :)
     
    Raeanna Lamontr, Jun 25, 2025
    #1
  2. Francia J. Win User

    What should I do when my gift card doesn’t work?

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

    You may have accidentally redeemed the Xbox gift card under the wrong Microsoft account, Raeanna.

    Please sign in to https://account.microsoft.com/billing/orders and check if you can see the redemption transaction showing as "completed" or "redeemed".

    Once found, just make sure that you're signed in under the correct Microsoft account on your Xbox console to use the Microsoft balance.
  3. cqwl _ Win User

    I cannot purchase anything on the mocrosoft store

    I tried that still doesn’t work. I tried a different card, still doesn’t work. I tried using PayPal but it’s still doesn’t work. But it works when I use a gift card to buy items so I don’t know what’s wrong am I banned or smth like that
  4. MasRap Win User

    Purchased Vbucks on PC via Microsoft Account-How do I access them in Fornite?

    This seems like it should work bit it doesn’t. Microsoft shoould probably change their gift cards to reflect this issue.
  5. rubensmckenziehart Win User

    Purchase is not working HELP

    Okay thank you for helping. It would be a shame if it doesn’t work as I got the gift card for a Black Friday deal but I will wait to see what happens
  6. Emily Higgins2 Win User

    Money was taken from my account that I didn’t authorise, how can I reverse this transaction?

    Hey there,

    No it doesn’t appear there but when I log in and add my card details I can see what charges have been made.

    It is for minecraft: Java & bedrock edition for PC

    What should I do next to reverse the charges?

    Thank you
Thema:

What should I do when my gift card doesn’t work?

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