What should i do when i cant refund a ELDEN RING NIGHTREIGN when i buyed it yesterday

Hi,

games can only be refunded if you haven't played them longer than 2hs.

It could also be that you might have misused the refund system to try before buy. In this case you wouldn't be able to request a refund for one year.

Hello, and thanks for getting in touch. I'm Aileen, and I'm here to provide you advice as an Independent Advisor. Please be reminded that I cannot access or modify your account because this is a public forum.

I know how confusing it can be when a refund doesn’t go through, especially for a new release like ELDEN RING: Shadow of the Erdtree. Let me explain why that might be happening and what you can try next.

Microsoft does allow refunds for digital games, but there are two important rules that must be met:

The refund must be requested within 14 days of purchase

The game must not have been played for more than 2 hours total, across all accounts

If even one of those conditions isn’t met, your request will likely be denied automatically. You can check the policy here: https://support.xbox.com/help/subscriptions-bil...

So even if you bought it just yesterday, if you played more than 2 hours, it may no longer be eligible for refund under Microsoft’s policy. But if you haven't played it more than 2 hours you can do the following steps:

Step 1: Visit the refund request page, the same link with their policy.

Step 2: Sign in with the Microsoft account that made the purchase

Step 3: Look for the game in the list. If it's listed as eligible, go ahead and submit the request

Step 4: If it doesn’t show up or it’s marked ineligible, scroll down on the page and use the manual refund form. You can explain your situation in more detail there

While refunds aren’t guaranteed, Microsoft does review all manual requests. If you had issues with the game or purchased it accidentally, it’s worth submitting.

Please let me know if you need any further assistance. Looking forward to your response.

I was busy for a little while and the bundle arrived yesterday when I connected the xbox I noticed in my library I had dying light instead of elden ring.

For example, I play diablo at the beginner level. I like to enjoy the story instead of being stuck on a boss for 10 hours

For example, when buying Elden ring, there was no warning that the game has a high difficulty level. I liked Elden ring because the game gave everyone all the opportunities and money to earn.

Chess is also a difficult game, but everyone has the opportunity to choose the level. Before buying such games, the user should be warned that there are no difficulty levels and the game is very difficult

Ms account does not even show I purchased elden ring or that I refunded it