What Should I Do? They forgot about my repair order

Discus and support What Should I Do? They forgot about my repair order in XBoX on Consoles to solve the problem; Hello I'm looking here for a piece of advice I bought a console with the controller included and after one month the controller started to fail. I... Discussion in 'XBoX on Consoles' started by JorgeQL, Aug 26, 2020.

  1. JorgeQL
    JorgeQL Guest

    What Should I Do? They forgot about my repair order


    Hello

    I'm looking here for a piece of advice

    I bought a console with the controller included and after one month the controller started to fail.

    I sent my controller for repair back on June 30th and I haven't had any updates on my repair order so far.

    I haven't bought another controller and the console has been gathering dust for almost two months

    Next week I'm moving to another house and I'm afraid I will probably never get my controller back given that my return shipping address will be different.

    I can't even talk to a representative now to advice about this situation because it gets stuck on the online chat connecting to a rep

    I 'm about to give up honestly but I find this situation to be pretty unfair and just give away 80 bucks for a controller price in my country

    Any suggestion would be greatly appreciated

    :)
     
    JorgeQL, Aug 26, 2020
    #1
    1 person likes this.
  2. XBF Eladio M Win User

    What Should I Do? They forgot about my repair order

    Hey Jorge

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are inquiring about a repair order .

    I would recommend that you
    request a call     from Support instead. This way an agent can help you without fear of being d/c.

    There are agents specifically trained in certain depts. but most are multitalented and should be able to cover you for this specific matter. Meaning, dont be afriaid to mess with the Contact us option untill you find the one you seek [usually
    billing does the trick].

    I hope this helps.
  3. JorgeQL Win User

    What Should I Do? They forgot about my repair order

    Thanks for the reply. Unfortunately the chat service has been unavailable for the past week, therefore there is no way to get in contact to let them know about my situation.

    I regret so much for having purchase an Xbox never thought the support was this bad.

    Anyway it's pointless to complaint.
  4. Salmoro Win User

    What Should I Do? They forgot about my repair order

    Hi

    Sorry to know that you are having this issue.

    Two Months is too long, However, Only Xbox Support can assist you on your request, they have means to do an inquiry and know the whereabouts of your controller. You will have to stay in the queue until you reach out an agent on Live Support.
  5. Janet_C Win User

    i forgot my microsoft email. what should i do?

    Hello!

    I'm a Independent Advisor. I will be glad to help you.

    The only ways to find an email address are listed in this link

    https://support.xbox.com/help/account-profile/m...

    If you have ever used that email address to send an email to an aimgo or family member, you could ask them to reveal the information you need.

    You may also be able to identify it if you have an associated Skype account.

    Regarding associating another account to PS, unfortunately this is not possible, I share with you the official information about it which you can consult here:

    https://help.minecraft.net/hc/en-us/articles/44...

    "WARNING: Once a Microsoft account has been linked to a PlayStation account, neither the Microsoft account nor the PlayStation:tm: Network account can be associated with a different account."

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Best regards.
  6. Ryan [Limitless] Win User

    What should I do about this

    Hi Molly, I’m Ryan.

    I’m afraid the online servers for GTA 5 on Xbox 360 were shut down back in December 2021 as officially confirmed by Rockstar here:
    https://www.rockstargames.com/newsw...n-3-and-xbox-360-will-shut-down-on-december-1

    What’s the game that’s freezing? A lot of games, apps, and features have unfortunately been discontinued on the Xbox 360 as it costs money to keep the servers up and few players are active on there. These decisions aren’t always made my Microsoft/Xbox - it’s often the game developers/publishers and app owners who are responsible.

    Also keep in mind that the Xbox 360 Store and Marketplace will be retired from July this year:
    https://support.xbox.com/help/xbox-360/store/xbox-360-marketplace-update

    Note (required disclaimer): There’s a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Here to help.
Thema:

What Should I Do? They forgot about my repair order

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