What should I do if I’m not getting my refund money back

Hi,

Refunds to other sources other than an Xbox account balance, take 3-5 business days.

Hello Dedmanwonder! I'm Kris and I'd be happy to help you with your question.

Sorry to hear you have not received your refund back yet. Have you contacted Cash App to see if they can help?

i just bought the game buy it charged me the money but didn’t give me the game and I cant get a refund because I don’t have a game to refund i’m not sure what to do i’m not sure if its delay or I just got ripped off

So then what does that mean like so I’m not getting my money back?

Hey Ashley!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

To answer your inquiry, if your refund request was denied from the refund webform, you can still dispute the decision by replying to their email and help them understand that your refund should be granted.

You've got nothing to worry I had a similar issue before and had my refund approved after I disputed it to the refund webform.

If you have recently submitted your refund request via the refund webform, your refund will be accommodated within 72 hours.

Thank you for your time. I hope you have a great day!