What is wrong with my Xbox accessories app?

Hello spartanz1080BK,

Thank you for clarification and for sending the video. We would like to make a follow up question if you have updated your device to the latest update? Also make sure to check compatibility issue on the device.

We would appreciate it so much if you could send us a screen shot of the exact error message and conceal any personal information.

Best regards,



Xbox Forum Moderator

Microsoft Community

Hello spartanz1080BK,

We could not really imagine how important it is for you to be able to rectify this issue at the soonest possible time. However, we have realized that this issue of yours would be dealt better by our live support team so that they can properly check what’s going on with your device and applications. They are more equipped with all the tools and resources to get your problem diagnosed. Kindly follow the steps below to contact our live support team.

Please contact them using this link: Contact us | Xbox Support

We hope this helps and it is even better to connect with the correct support where you can get dedicated assistance, the experts there will provide accurate answers for you.



If you have other concerns, you can create a new post here.



I wish you a good day!



Kind regards



Xbox Forum Moderator

Microsoft Community

It’s an XBOX elite series 2 controller I don’t need the charge kit I’m just asking if I can connect the charging dock via USB hub on my PC as for the XBOX accessories app and the profiles it still doesn’t work but I don’t know what else to do I’ve tried everything but at least my controller works fine so I’m just dealing with it.

Hi spartanz1080BK,



We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please let us know so that we can continue our conversation.



Have a great Day!



Best regards,



Xbox Forum Moderator

Microsoft Community

Hello spartanz1080BK,

We appreciate for your time and effort to do the video, also we apologize for the confusion.

For this particular concern, we would like to recommend the following;

1. For Xbox Controller:
   

Try to connect the controller on other device (PC or Xbox Console) see if you will have same issue with the profiles - https://support.xbox.com/en-US/help...mize-wireless-controller-with-accessories-app

Update Xbox Controller - https://support.xbox.com/en-US/help/hardware-network/controller/update-xbox-wireless-controller

2. For your PC:

Update: Update Windows (microsoft.com)

Repair apps and programs in Windows (microsoft.com) and Get updates for apps and games in Microsoft Store



3. Lastly: You need to perform a clean boot in Windows: How to perform a clean boot in Windows (microsoft.com)

We hope it worked out well for you. If not, please reply back to this forum to let us know. We will be glad to follow up and help you.

Have a great day ahead.

Best regards,



Xbox Forum Moderator

Microsoft Community