What is Section 15 of the Microsoft Terms of Sale and why is my refund being denied because...

Discus and support What is Section 15 of the Microsoft Terms of Sale and why is my refund being denied because... in XBoX on Windows to solve the problem; Was trying to get a refund on purchased in-game content but was denied continuously after multiple attempts at disputing at was met with the same... Discussion in 'XBoX on Windows' started by Justin Curatolo, Oct 3, 2023.

  1. What is Section 15 of the Microsoft Terms of Sale and why is my refund being denied because...


    Was trying to get a refund on purchased in-game content but was denied continuously after multiple attempts at disputing at was met with the same robo-message about Section 15.

    :)
     
    Justin Curatolo, Oct 3, 2023
    #1
  2. ngocphi Win User

    What is Section 15 of the Microsoft Terms of Sale and why is my refund being denied because of it?

    In-game items or codes once consumed can't be refunded

    You buy an in-game item it's consumed immediately

    If you didn't receive it you need to talk to the developer

    Fyi if it's a Diablo 4 items read the description it explains how to access it

    Diablo 4 items are connected to your battlenet account NOT ms account not sharable

    Abusing the refund policy is never a good idea

    That's how people GeT temporary suspended for marketplace theft fyi

    It's not try before you buy

    It's for.legitimate mistakes
  3. ChiefJoboo Win User

    Fallout 76 Refund Declined

    Unfortunately due to the terms of sale, refunds are not available for digital purchases. That would be the reason if they denied your refund request.

    https://www.microsoft.com/en-us/store/b/terms-of-sale Section 16.

    And even since they do offer refunds, it's more likely out of good will since it doesn't follow said terms of sale.

    Also, refunds are usually limited to once per year with this system.

    Sorry.
  4. ChiefJoboo Win User

    An update to my earlier post about a refund.

  5. ChiefJoboo Win User

    Is this even legal? If so, is it ethical?

    Technically the store's terms of sale in section 16 of this page
    https://www.microsoft.com/en-us/store/b/terms-of-sale
    says that digital items are NOT available for refunds, although they do give you a chance for a refund and it seems you've taken that route.

    Since they've denied your refund there's nothing else you can do, and we can't help on the forums.

    If you want a refund on an item I would suggest asking for a refund before the 14 day period that you spoke of.

    Sorry.
  6. Asyc-[xboxvenue] Win User

    Xbox 360 / Microsoft Movies & TV error

    We're still working on resolving the issue with playback of some titles. Unfortunately, I don't have an ETA for resolution yet.
    Since playback is an ongoing issue, I submitted a refund request due to my purchased or rented content not working correctly. I was denied my refund request, because all purchases and rentals of digital titles are final
    and non-refundable.

    P.S. You should warn others to proceed with caution when making purchases and rentals, and advise them to look at Microsoft Terms of Sale Section 16.
Thema:

What is Section 15 of the Microsoft Terms of Sale and why is my refund being denied because...

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