请问“我们无法在线处理您的请求”是怎么回事？[What is it about "we can't process your request online"?]

我在 2019/1/16 于微软官方商城购买了一个Xbox 线控制器，现在它出了质量问题，听说在保修期内可以换新，于是我来到微软官网。

我发现我必须“注册新设备”，但是注册时发生如图情况：





我做了如下尝试：

1.换一个时间点再次注册

2.更换网络类型再次注册

3.将zh-CN更换为en-US再次注册

4.致电400-820-3800和800-820-3800

5.查询向Microsoft支持部门寻求帮助的途径

6.在Microsoft Community中查询该问题

结果如下：

1.失败

2.失败

3.失败

4.前者：按照电话提示依次输入“125”来选择Xbox技术支持，只听对方说道“感谢您致电微软，再见”；后者：是空号

5.最终我找到了虚拟助理，它会连续为我提供两个网页。我多次咨询，它提供的网页要么是 关网页，要么是我之前访问过且不能解决问题的网页。若选择“客户支持”，网页提供的内容依然是我之前访问过的且并不能解决问题的。（貌似那个客户服务并没有真人可以咨询）

6.Community中没有发现与我相同的问题。

请微软客服帮助我解决这个问题，谢谢！

[Translation- I bought an Xbox wireless controller at Microsoft's Official mall in 2019/1/16, and now it has a quality problem and I heard that it can be replaced during the warranty period, so I came to Microsoft's official website.

I found that I had to "register a new device," but when I registered, it happened as shown:

I did the following try:

1. Register again at a different point in time

2. Replace the network type to register again

3. Replace the ZH-CN with en-us to register again

4. Call 400-820-3800 and 800-820-3800

5. Query ways to ask Microsoft support for help

6. Query the issue in Microsoft.

The results are as follows:

1. Failure

2. Failure

3. Failure

4. The former: Follow the phone prompts to enter "125" in turn to select Xbox Technical support, only listen to the other side said "Thank you for calling Microsoft, Goodbye"; the latter: it's empty. 5. Eventually I found the virtual assistant, which
will provide me with two pages in a row. I have consulted many times, and the pages it provides are either unrelated pages or pages that I have visited before and that do not solve the problem. If you select customer Support, the content provided by the Web
page is still something I have visited before and does not resolve the issue.

(It seems that the customer service does not have a real person to consult)

I didn't find the same problem as me in 6.Community.]

Please Microsoft customer service to help me solve this problem, thank you!

:)