What is going on with my microsoft store?

Raina Brandhorst · Apr 25, 2023

Hi, I have been trying to download Minecraft windows 10/11 and I keep receiving Code: 0x00000000 and the message "Something happened on our end." Not only will it not install Minecraft launcher, java or java & bedrock edition for PC but its also having a issues installing Gaming services by Microsoft Corporation. In the past week I have done the following multiple times,

signed out and signed in

signed out, closed application, restart application, sign in

repaired and restarted Microsoft Store

ensured all system aspects were updated

attempted troublshooting

using the website to download the launcher

tried command texts to reset the application

restart the main computer

shut down and then power up the computer

I am currently out of ideas and very upset that I spent around $30.00 USD and can't even enjoy. I know the computer is compatible because on another users side they are able to run the game no issue. It is a different Microsoft account but I don't see how that would make a difference. Please send advice I am running out of patience and tolerance.

:)

Dericka

Hi, I'm , an Independent advisor and I can surely help you.

Don't worry we will work on this together. Let's try to troubleshoot. Please follow the steps here:

https://support.microsoft.com/en-us/windows/usi...

Then please restart your PC and try it again. Thanks!

onyxishere

Sorry to hear it. You can start off the download via this link https://www.microsoft.com/store/p/Destiny-2---Beta/C1NCRZ3D1P18

Brandon Friely

I apologize I've been busy, no my issue has not been resolved. I'm feeling very confident it's something on Microsoft's end because this issue appeared out of the blue for me, for absolutely no reason.

Brandon Friely

Unfortunately nothing has worked. My PC is up to date with everything and I cleared my Microsoft Store cache. In terms of installing the Xbox app I can't install it or literally anything at all. That error message I posted a screenshot of, keeps popping every time I click on an app or anything else. I close the message by clicking the "x", click "get" on an app, then the error message pops up again. It just constantly pops up and nothing installs.

Kathy A.

Hello Brandon Friely,

Thanks for your reply.

We understand that our previous reply does not address your concern. Thanks for providing us more details about your concern. We do want to know few details about your pc.

Is the time and date set correctly?
Can you still recall when did the last time you can install apps from Microsoft Store?
May we ask for the Windows version and edition of your computer or laptop? Please type WINVER into the Windows search bar and hit Enter.
Have you tried the suggested troubleshooting on this support article - Fix problems with apps from Microsoft Store - Microsoft Support?

Since this issue is happening when installing Xbox app. Let us try this: May we know if you can install games or apps on Microsoft Store without issue? You may try with apps like Minecraft Launcher or Microsoft Solitaire Collection. Aside from those games, try to install apps and see if you still get the same issue.

There is another way of installing Xbox app however, this may launch Microsoft Store, that means we need to address the error code you are getting.

Should you wish to try the alternative way of installing Xbox app, try using this link and install (note: you may need to sign-out your account on Microsoft Store)- Xbox App for Windows PC | Xbox.

If you still get the same issue after trying to install games and apps available in Microsoft Store, that means we need to see if the account on the system needs to be verified or else removed and re-add. Before we go further, please follow the steps below to make sure your accounts are secured and accessible.

Open Settings (press Windows + I on your keyboard), go to Accounts.
Select Email & Account and see how many accounts added to your PC.
Make sure to open a browser too. On browser, please go to this link: Microsoft account | Home
Then, try all your credentials and see if you needed to secure them or update the password before removing those emails on your Settings.
After you make sure you can sign into your accounts listed on your PC Settings. Kindly remove them.

Launch Microsoft Store and sign into your account with the game license. Do not use other accounts.
Install Xbox app and/or other games/apps.

Should you need more troubleshooting, please see this link: Troubleshoot issues with the Xbox app for Windows | Xbox Support

Kindly update us on how it went.

Regards,

What is going on with my microsoft store?