What is going on here?

I hope the appeal option is available for you, Khaliq.

Lastly, in case your suspension lasts 48 hours or less, it is not eligible for an appeal because the enforcement team usually takes this time to review your case.

Hi there Asher, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

It seems to be an error. I have noticed that, on some occasions, add-ons that do not correspond to the game are displayed there. However, if I'm not mistaken, it's just a visual error and doesn't mean that if you purchase that edition of the game, you will have access to all the add-ons that clearly do not belong.

In this situation, I recommend reporting the issue to the Xbox team using the instructions in the following link:

https://support.xbox.com/help/account-profile/manage-account/xbox-insider-hub-report-a-problem

That way, Xbox engineers will investigate the reported problem and work on a solution so that add-ons that should not be listed in special editions of games are no longer displayed.

Please keep in mind that in this public forum we are just players like you trying to guide and help other players.

I appreciate your understanding and if you have further questions please let me know!

Kind regards,
Gerardo.

Hello, Khaliq. I’m Arturo.

I’m sorry to hear your account was suspended, however, I’ll be glad to guide you with your concern.

It is highly recommended to appeal the decision if the enforcement page allows you to do this.

You can review the appeal process and access the enforcement page by visiting this support article:

https://support.xbox.com/help/family-online-safety/enforcement/how-to-submit-a-case-review

Your feelings are understandable, however, it is important to clarify that I, or someone at Microsoft support, is capable of assisting with enforcement actions.

Happens on the matrix tech demo btw. Ordered a new hdmi cable just in case, if tomorrow its the same ill try and get it returned.

Unless anyone can help me, ive tried all the troubleshooting tips I can find.

https://www.youtube.com/watch?v=5IKh4PkrO70

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Caleb318

Exists the possibility that you purchased the game with a different account. Let's try to find the account used to purchase this game

For this please go to your Microsoft account order history
https://account.microsoft.com/billing/orders

Once there, start looking each item purchased with your account and see if you're able to find the game with order status "completed"

If you have more than one email please check the order history with each one