What if you bought the robux from the Microsoft website but you don’t have the roblox app?

Hi Shiv! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Robux purchase.

According to Independent Advisor Gerardo CG, https://answers.microsoft.com/en-us...-request/8bcbfa91-e8d0-4cd1-ae55-570668533c23

"If your refund has been denied, and you believe it's an error because you haven't requested any other refund this year, please reply to the email you received informing you of the refund rejection. In your response, explain in detail the reasons why they should reconsider their decision and why you believe they should accept it. This is the only way to appeal the rejection and get back in touch with the team that originally handled your refund request.

In case you haven't received any email informing you of the refund rejection after 24 hours, even after checking your spam/junk email folder, then I recommend reapplying for the refund using this alternative link:

https://support.xbox.com/forms/request-a-refund

If your refund is denied again this time, you should now receive an email informing you of the denial, as this is the only way they have to communicate this information when the refund is requested through that link. When you receive the email, respond to it as I mentioned before.

Please note that in this public community forum, we are just players like you trying to assist and guide other players. This means we don't have access to other accounts or access to refund information of other users."

After submitting your refund email dispute, you will receive a reply from the Xbox refund webform team within 72 hours.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I just experienced the same issue. I bought the $0.99 88 robux option from the Roblox application through Microsoft and it also said that something went wrong and that I was not charged. Turns out I was, and I never received the robux. Based on what I've read, they don't accept refunds for in-game purchases like robux. My suggestion is to buy directly off of the Roblox website rather than through Microsoft. I've never had any issues making purchases directly from Roblox. Huge disappointment from Microsoft. I would steer clear of making Roblox purchases through Microsoft from now on.

Hello, is the roblox app from the Xbox Home menu mean the Roblox app from the Xbox app?
and what do you mean by "Log into the account where the Robux was purchased or earned"

You can only purchase Robux from The Microsoft Store for the Xbox. If you want to purchase Robux for the Windows version, then you will need to get it from the Roblox website https://www.roblox.com/giftcards or your local game retailer.

I did quite a research and turns out its only possible to buy robux for xbox with the microsoft balance. Its because of roblox themselves appearenatley. You cannot use microsoft balance to buy robux from within the roblox game app, but to buy from the
microsoft store. And even THAT is redeemable only on xbox. Sucks a lot but i have an xbox at home so I was able to redeem my robux. I hope you get a refund or something will be done about this.