What happened to the customer support for Xbox?

The case review doesn’t do anything. Every person that I have talked to has told me that their case review gets denied immediately. They get an automated email and that’s it. No actual communication from the enforcement team.

got the call back and was a big waste of time. A wonderful agent called, she answered all of my questions to the best of her abilities and couldn’t do a single thing because there is no way of contacting guideline enforcement. She didn’t even have access to view my suspension. So my question is how can I get in contact with someone who I can talk to to remove it? If the answer is that there’s really no way. Then what does that say about the brand and the enforcement team? I hope they reevaluate some things. They actually stopped me from playing my games just because they can and have no methods of communication for me to get my access back. I’m done with this.

So I’m literally at the mercy of an AI because Xbox doesn’t have customer support guideline enforcement? I’m done.

The enforcement team are the ones who handle enforcement issues. The case review is the only way to contact them.

Customer support doesn't handle enforcement issues, but to speak to them, you'd have to request a call back or chat with them at http://support.xbox.com/contact-us